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SRandoll
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Member since ‎May 28, 2021
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  • Upvotes Given
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jehiguese on August 27, 2018
Disable automatic contact creation for Conversations
HubSpot auto creates a contact for anyone that emails in - or is cc'd into a reply in conversations. For some customers who manage through support, this will mean a large number of contacts can enter the database. The only way to prevent this at the read more
Reply Idea Conversations
708 upvotes
284 Replies
SRandoll
Participant
May 24, 2023
yes, indeed very annoying that we have to pay for SPAM contacts etc.! please fix this!
vliebl on September 22, 2022
OOO Out of office Vacation / Absence / Attendance Mode
We are facing problems due to the lack of possibility to set an OOO or Absence status in HubSpot. When someone is on vacation, we can't find that information anywhere in HubSpot and notes, tasks or tickets are left without reply. It is also not prac read more
Reply Idea Account Settings
7 upvotes
2 Replies
SRandoll
Participant
January 03, 2023
Great idea, also check this out: https://community.hubspot.com/t5/HubSpot-Ideas/HubSpot-User-is-Out-of-Office/idc-p/734386#M131375
SRandoll on August 24, 2022
Service Support forms with 2-3 dependent sub-categories
We want to integrate great Service-Forms so our customers can pre-select their issues. 1. For the customer/user 2. select from drop-down-fields what they have an issue with 3. this will allow us to route the tickets to the right teams/pipelpines read more
Reply Idea Forms Tickets
4 upvotes
1 Reply
SRandoll
Participant
August 24, 2022
@AmyDwyer 🙂
SRandoll on August 24, 2022
Service Support forms with 2-3 dependent sub-categories
We want to integrate great Service-Forms so our customers can pre-select their issues. 1. For the customer/user 2. select from drop-down-fields what they have an issue with 3. this will allow us to route the tickets to the right teams/pipelpines read more
Reply Idea Forms Tickets
4 upvotes
1 Reply
SRandoll
Participant
August 24, 2022
@AmyDwyer 🙂
abockler1f on May 31, 2022
Send out of office reply on shared inbox
Hi, I have a client using the shared inbox who asked about setting something similar to an Out Of Office reply. For example, this client's support team is using the inbox for support tickets, but won't be available for many of the major holid read more
Reply Idea Conversations
15 upvotes
2 Replies
SRandoll
Participant
August 24, 2022
Our inboxes are connected via Gmail and we are setting the OOO in the Gmail, not in HubSpot...that works for us.
Andreas on September 19, 2018
Dependent fields in Service Support forms
I'd like to have the option of creating dependent fields in Support Forms. This is a "must have" if the support form will bring any value to us. I really hope this function becomes available sooner rather than later 🙂 It would also be benefic read more
Reply Idea Forms Tickets
49 upvotes
20 Replies
SRandoll
Participant
August 24, 2022
I totally agree that dependend fields are needed within the ticketing system We are using the forms (connected to a ticket pipeline) to collect tick...read more
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