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TIngels
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Member since ‎May 28, 2021
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TIngels on November 19, 2021
HTML Markup tickets
The body of an e-mail in Hubspot is styled by some style. In this particular case we use P elements in the HTML e-mail. Hubspot has the following style applied: .hESjrL p{ margin-bottom:0; } This results in a text without whites read more
Reply Idea Tickets
1 upvote
0 Reply
TIngels on September 03, 2021
Update ticket status
Is it possible to update the ticket status to 'open' after customer replies on email?
Reply Discussion Professional
2 upvotes
6 Replies
TIngels
Participant
September 07, 2021
Hi @webdew The thing is that Hubspot thinks that a customer respond to a ticket which are created through the API. And that's why the status 'Ope...read more
TIngels on September 03, 2021
Update ticket status
Is it possible to update the ticket status to 'open' after customer replies on email?
Reply Discussion Professional
2 upvotes
6 Replies
TIngels
Participant
September 07, 2021
Hi @webdew The thing is that Hubspot thinks that a customer respond to a ticket which are created through the API. And that's why the status 'Ope...read more
TIngels on September 03, 2021
Update ticket status
Is it possible to update the ticket status to 'open' after customer replies on email?
Reply Discussion Professional
2 upvotes
6 Replies
TIngels
Participant
September 07, 2021
Hi @webdew The thing is that Hubspot thinks that a customer respond to a ticket which are created through the API. And that's why the status 'Ope...read more
TIngels on September 03, 2021
Update ticket status
Is it possible to update the ticket status to 'open' after customer replies on email?
Reply Discussion Professional
2 upvotes
6 Replies
TIngels
Participant
September 07, 2021
Hi @webdew The thing is that Hubspot thinks that a customer respond to a ticket which are created through the API. And that's why the status 'Ope...read more
TIngels on May 28, 2021
Add Email to ticket
Hi, I'm busy to integrate the API and i'm wondering if I could create an Email in a ticket? In the following screenshot the 'Logged email' is created through the engagement API and the 'Email - test' manually in Hubspot. Hopefully there is an opti read more
Reply Discussion Email
0 upvote
2 Replies
TIngels
Participant
May 31, 2021
Thanks for your reply, I wanted to add an email in a ticket without the description 'logged'. On the documentation page I didn't read the types '...read more
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