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DCurtis
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Member since ‎May 26, 2021
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Danny Curtis

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Activity

michaeljay201 on April 25, 2022
Bulk Edit Phone Number Validation
The new auto-formatting and validation feature for phone numbers is a step in the right direction. However, the current integration seems to be missing the mark with regard to user experience. I was unable to find any articles or posts in the He read more
Reply Idea Account Settings Calling Contacts & Companies Forms Properties
179 upvotes
46 Replies
DCurtis
Member
March 28, 2023
You gotta be kidding me with this much traction and this simple of a thing is not at least on the roadmap. We have a mess of contacts to clean up - a...read more
DCurtis on June 28, 2022
option to suppress "set to repeat" feature on tasks
We teach our users NOT to check this box but occasionally someone may check it off inadvertently. I'm not sure if it's bugged or what but the task becomes the gift that keeps on giving sometimes. The idea is to add an option to suppress this fea read more
Reply Idea Tasks
0 upvote
0 Reply
nathaliabueno on April 09, 2021
Possibility to make reports through “business hours”
When I do reports thinking about metrifying SLAs, we have a very long average response / closing time, given that when a chat is open on Saturdays, it is only closed on Monday. It would be very useful if we could create reports related only to "busi read more
Reply Idea Conversations Live Chat & Bots
75 upvotes
14 Replies
DCurtis
Member
May 26, 2021
Should defintely be available. It's hard to get accurate support team analytics on response time without this feature.
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