Perfil

SPerschon2
Membro
Membro desde ‎mai 26, 2021
Enviar mensagem
  • Soluções
    0
  • Respostas
    0
  • Avaliações positivas dadas
    5
  • Avaliações positivas recebidas
    0
  • Ideias
    0

Sobre

Crie seu perfil na Comunidade ou cadastre-se gratuitamente na HubSpot para ver os perfis dos usuários

Amigos

    A lista de amigos está vazia

Scott Perschon II

Atividade

Benjamin_ on Janeiro 08, 2020
Split Tickets in separate Tickets
Our Support team is struggling with the fact that we often have tickets that actually consist of two separate issues, or customers who 6 months after a ticket has been closed decide to just reply to that particular ticket to ask a -totally unrelated Leia mais
Responder Idéia Tickets
176 avaliações positivas
45 Respostas
SPerschon2
Membro
Novembro 11, 2021
We already switched back to FreshDesk by FreshWorks due to lack of updates to the Service portion of HubSpot.
Benjamin_ on Janeiro 08, 2020
Split Tickets in separate Tickets
Our Support team is struggling with the fact that we often have tickets that actually consist of two separate issues, or customers who 6 months after a ticket has been closed decide to just reply to that particular ticket to ask a -totally unrelated Leia mais
Responder Idéia Tickets
176 avaliações positivas
45 Respostas
SPerschon2
Membro
Novembro 11, 2021
We already switched back to FreshDesk by FreshWorks due to lack of updates to the Service portion of HubSpot.
bsmith5791 on Maio 10, 2019
Ticket Board View: Choose which Properties are in Quick View
Would love to be able to customize the ticket board view. It would be helpful to choose properties to have in quick view versus clicking into.
Responder Idéia Tickets
114 avaliações positivas
40 Respostas
SPerschon2
Membro
Junho 24, 2021
need to have this in order to move on from other system.
EvelyneB on Dezembro 15, 2020
Auto-refresh 'Tickets' dashboard
We would like the 'Tickets' dashboard (under Service) in HubSpot to auto-refresh. The servicedesk would like to see the most recent version of this overview at all times as multiple people work on these tickets.
Responder Idéia Tickets
30 avaliações positivas
15 Respostas
SPerschon2
Membro
Junho 11, 2021
This is a must. We are currently using another ticket system and can't fully move to HubSpot until this is a standard in the product.
Mary_Pouliot on Dezembro 19, 2019
View form submission on ticket timeline
Writing this on behalf of customer Joe Podlovits of The Wheel Group. Joe's team has a Sales form connected to a Conversations Inbox. This form automatically creates a ticket that Sales members then monitor and assist with. When viewing the ticke Leia mais
Responder Idéia Tickets
43 avaliações positivas
8 Respostas
SPerschon2
Membro
Maio 26, 2021
We also have a form on our website for customers to fill out for an RMA. We receive the response in the Converation, however, we handle our support i...Leia mais
CSchulte5 on Fevereiro 23, 2021
Connect Forms to Deals and Tickets
Forms is a great way to let our clients communicate their needs to our company. However, it would be even better if the forms were connected to existing deals and tickets! Connecting to deals: When working with clients in our Sales Pipeline, we Leia mais
Responder Idéia Deals Forms Tickets
1 avaliações positivas
3 Respostas
SPerschon2
Membro
Maio 26, 2021
This would be great. We have an RMA Form on our site and it creates a conversation and ticket, however, the information from the form doesn't show up...Leia mais
Ver posts mais recentes
Marque conteúdo para acesso rápido às suas conversas mais úteis.
Primeiros passos
Todos têm que começar em algum lugar! Por que não começar sua jornada nos contando um pouco sobre os seus interesses?
Apresente-se

Seguindo

Conectar-se com outros membros é uma das melhores maneiras de aproveitar ao máximo a sua experiência. Aqui estão algumas pessoas para começar.
Emblemas da Comunidade

Meus grupos

Encontre o seu pessoal participando de grupos baseados em interesses em comum. Veja alguns dos nossos favoritos do momento e fique à vontade para
  • badge
    Content Marketing

    A place for content marketers to share ideas, learn, network, and be inspired.

  • badge
    Social Media

    A place for social media professionals to share ideas, learn, network, and be inspired.

  • badge
    HubFans

    A spot for HubSpot fans to connect and grow.