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SPerschon2
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Benjamin_ le Janvier 08, 2020
Split Tickets in separate Tickets
Our Support team is struggling with the fact that we often have tickets that actually consist of two separate issues, or customers who 6 months after a ticket has been closed decide to just reply to that particular ticket to ask a -totally unrelated Lire la suite
Répondre Idée Tickets
177 Mentions J'aime
45 Réponses
SPerschon2
Membre
Novembre 11, 2021
We already switched back to FreshDesk by FreshWorks due to lack of updates to the Service portion of HubSpot.
Benjamin_ le Janvier 08, 2020
Split Tickets in separate Tickets
Our Support team is struggling with the fact that we often have tickets that actually consist of two separate issues, or customers who 6 months after a ticket has been closed decide to just reply to that particular ticket to ask a -totally unrelated Lire la suite
Répondre Idée Tickets
177 Mentions J'aime
45 Réponses
SPerschon2
Membre
Novembre 11, 2021
We already switched back to FreshDesk by FreshWorks due to lack of updates to the Service portion of HubSpot.
bsmith5791 le Mai 10, 2019
Ticket Board View: Choose which Properties are in Quick View
Would love to be able to customize the ticket board view. It would be helpful to choose properties to have in quick view versus clicking into.
Répondre Idée Tickets
114 Mentions J'aime
40 Réponses
SPerschon2
Membre
Juin 24, 2021
need to have this in order to move on from other system.
EvelyneB le Décembre 15, 2020
Auto-refresh 'Tickets' dashboard
We would like the 'Tickets' dashboard (under Service) in HubSpot to auto-refresh. The servicedesk would like to see the most recent version of this overview at all times as multiple people work on these tickets.
Répondre Idée Tickets
30 Mentions J'aime
15 Réponses
SPerschon2
Membre
Juin 11, 2021
This is a must. We are currently using another ticket system and can't fully move to HubSpot until this is a standard in the product.
Mary_Pouliot le Décembre 19, 2019
View form submission on ticket timeline
Writing this on behalf of customer Joe Podlovits of The Wheel Group. Joe's team has a Sales form connected to a Conversations Inbox. This form automatically creates a ticket that Sales members then monitor and assist with. When viewing the ticke Lire la suite
Répondre Idée Tickets
43 Mentions J'aime
8 Réponses
SPerschon2
Membre
Mai 26, 2021
We also have a form on our website for customers to fill out for an RMA. We receive the response in the Converation, however, we handle our support i...Lire la suite
CSchulte5 le Février 23, 2021
Connect Forms to Deals and Tickets
Forms is a great way to let our clients communicate their needs to our company. However, it would be even better if the forms were connected to existing deals and tickets! Connecting to deals: When working with clients in our Sales Pipeline, we Lire la suite
Répondre Idée Deals Forms Tickets
1 Mention J'aime
3 Réponses
SPerschon2
Membre
Mai 26, 2021
This would be great. We have an RMA Form on our site and it creates a conversation and ticket, however, the information from the form doesn't show up...Lire la suite
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