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SPerschon2
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Member since ‎May 26, 2021
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Scott Perschon II

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SPerschon2
Member
November 11, 2021
Reply to Split Tickets in separate Tickets
We already switched back to FreshDesk by FreshWorks due to lack of updates to the Service portion of HubSpot.
SPerschon2
Member
July 22, 2021
Reply to Split Tickets in separate Tickets
We are waiting to move on from FreshDesk due to a couple missing features, including the Splitting of tickets when a customer responds to an old emai...read more
SPerschon2
Member
June 24, 2021
Reply to Ticket Board View: Choose which Properties are in Quick View
need to have this in order to move on from other system.
SPerschon2
Member
June 11, 2021
Reply to Auto-refresh 'Tickets' dashboard
This is a must. We are currently using another ticket system and can't fully move to HubSpot until this is a standard in the product.
SPerschon2
Member
May 26, 2021
Reply to View form submission on ticket timeline
We also have a form on our website for customers to fill out for an RMA. We receive the response in the Converation, however, we handle our support i...read more
SPerschon2
Member
May 26, 2021
Reply to Connect Forms to Deals and Tickets
This would be great. We have an RMA Form on our site and it creates a conversation and ticket, however, the information from the form doesn't show up...read more
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