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SPerschon2
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Member since ‎May 26, 2021
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Scott Perschon II

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Benjamin_ on January 08, 2020
Our Support team is struggling with the fact that we often have tickets that actually consist of two separate issues, or customers who 6 months after a ticket has been closed decide to just reply to that particular ticket to ask a -totally unrelated read more
93 upvotes
30 Replies
Member
November 11, 2021
We already switched back to FreshDesk by FreshWorks due to lack of updates to the Service portion of HubSpot.
Benjamin_ on January 08, 2020
Our Support team is struggling with the fact that we often have tickets that actually consist of two separate issues, or customers who 6 months after a ticket has been closed decide to just reply to that particular ticket to ask a -totally unrelated read more
93 upvotes
30 Replies
Member
November 11, 2021
We already switched back to FreshDesk by FreshWorks due to lack of updates to the Service portion of HubSpot.
bsmith5791 on May 10, 2019
Would love to be able to customize the ticket board view. It would be helpful to choose properties to have in quick view versus clicking into.
113 upvotes
39 Replies
Member
June 24, 2021
need to have this in order to move on from other system.
EvelyneB on December 15, 2020
We would like the 'Tickets' dashboard (under Service) in HubSpot to auto-refresh. The servicedesk would like to see the most recent version of this overview at all times as multiple people work on these tickets.
22 upvotes
14 Replies
Member
June 11, 2021
This is a must. We are currently using another ticket system and can't fully move to HubSpot until this is a standard in the product.
Mary_Pouliot on December 19, 2019
Writing this on behalf of customer Joe Podlovits of The Wheel Group. Joe's team has a Sales form connected to a Conversations Inbox. This form automatically creates a ticket that Sales members then monitor and assist with. When viewing the ticke read more
34 upvotes
8 Replies
Member
May 26, 2021
We also have a form on our website for customers to fill out for an RMA. We receive the response in the Converation, however, we handle our support i...read more
CSchulte5 on February 23, 2021
Forms is a great way to let our clients communicate their needs to our company. However, it would be even better if the forms were connected to existing deals and tickets! Connecting to deals: When working with clients in our Sales Pipeline, we read more
1 upvote
3 Replies
Member
May 26, 2021
This would be great. We have an RMA Form on our site and it creates a conversation and ticket, however, the information from the form doesn't show up...read more
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