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marcodirk
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Member since ‎May 25, 2021
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  • solutions
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  • Replies
    2
  • Upvotes Given
    10
  • Upvotes Received
    18
  • Ideas
    1

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Marco Pauws

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marcodirk
Participant
June 20, 2023
Reply to Snooze functionality
Hey all, I found a workaround y'all might appreciate. All you need is an extra ticket property ("Snooze Until"), an extra "Pipeline Status" and a few...read more
marcodirk
Participant
April 15, 2022
Reply to Split Tickets in separate Tickets
It's true: many customers grab ancient emails and reply to it when reporting new issues. As a result tickets are reopening all the time. Because of t...read more
marcodirk on November 16, 2021
Apply code formatting to notes and emails
I work for a software company so I occasionally need to share snippets of code with colleagues and clients. I would like to be able to insert code samples to notes and conversations/emails. Very much like I'm easily able to insert code in this foru read more
Reply Idea Conversations
6 upvotes
2 Replies
Solved
marcodirk on October 29, 2021
Apply code formatting to notes and emails
I work for a software company so I occasionally need to share snippets of code with colleagues and clients. I would like to be able to insert code samples to notes and conversations/emails. Very much like I'm easily able to insert code in this forum read more
Reply Discussion Enterprise
8 upvotes
3 Replies
marcodirk
Participant
July 27, 2021
Reply to Preventing tickets from being associated with our company instead of the customer
Upvoted! I understand what @Lucila-Andimol Lucila means, but this only works in theory. Clients also tend to CC individual colleagues if they hav...read more
marcodirk
Participant
June 30, 2021
Reply to Automatically create a ticket note with ticket description
That was quick! I'll have a look at the link you shared. Thanks Karsten!
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