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ACunnell
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Member since ‎May 23, 2021
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Alix Cunnell

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Brandonbaker on September 17, 2018
Multiple Knowledge Bases
The ability to create more than one Knowledgebase. Similar to having multiple conversation inboxes or ticket pipelines. This allows for knowledgebase segmentation. Could be for Internal Vs External or Client Vs Prospect (Sales Vs Support) read more
Reply Idea Knowledge Base
764 upvotes
214 Replies
ACunnell
Participant
March 16, 2023
Likewise we urgently need clarity on whether this will be an Enterprise-only capability. We've been hanging on for this but if it isn't going to be p...read more
ACunnell on October 08, 2021
Poor deliverability for a small list of good-quality contacts
I am using the Marketing email tools to send service-related mail to a small list (approx 150) of contacts who are active users of our company's products. The first mailer had 100% delivery but a very low open rate - by speaking to a couple of read more
Reply Discussion Starter
0 upvote
2 Replies
Solved
Alan_Mai on June 29, 2019
How to create contact list from company list?
Hi everybody, I'm trying to create a contact list from a company list I prepared outside from HubSpot and imported it. What I have now is a saved filter for Companies but can't find where to get the contacts associated with those companies in or read more
Reply Discussion Contacts
20 upvotes
16 Replies
ACunnell
Participant
September 22, 2021
I think I have a similar issue. I have created a Deal property which enables be to record which of our Products the Deal relates to (lets say we ...read more
Solved
ACunnell on July 22, 2021
Do private articles appear in the internal knowledge base search?
Hi there, I am struggling to find a definitive answer to this. Our whole knowdgedge base is private, with access managed via a list. We would like to be able to further restrict certain articles to a limited subgroup of users via another lis read more
Reply Discussion Professional
2 upvotes
2 Replies
ACunnell
Participant
July 23, 2021
Thank you for the clarification!
Solved
ACunnell on July 22, 2021
Do private articles appear in the internal knowledge base search?
Hi there, I am struggling to find a definitive answer to this. Our whole knowdgedge base is private, with access managed via a list. We would like to be able to further restrict certain articles to a limited subgroup of users via another lis read more
Reply Discussion Professional
2 upvotes
2 Replies
ACunnell
Participant
July 23, 2021
Thank you for the clarification!
Brandonbaker on September 17, 2018
Multiple Knowledge Bases
The ability to create more than one Knowledgebase. Similar to having multiple conversation inboxes or ticket pipelines. This allows for knowledgebase segmentation. Could be for Internal Vs External or Client Vs Prospect (Sales Vs Support) read more
Reply Idea Knowledge Base
764 upvotes
214 Replies
ACunnell
Participant
March 16, 2023
Likewise we urgently need clarity on whether this will be an Enterprise-only capability. We've been hanging on for this but if it isn't going to be p...read more
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