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ACunnell
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Member since ‎May 23, 2021
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Alix Cunnell

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ACunnell
Participant
March 16, 2023
Reply to Multiple Knowledge Bases
Likewise we urgently need clarity on whether this will be an Enterprise-only capability. We've been hanging on for this but if it isn't going to be p...read more
ACunnell
Participant
September 22, 2021
Reply to How to create contact list from company list?
I think I have a similar issue. I have created a Deal property which enables be to record which of our Products the Deal relates to (lets say we ...read more
ACunnell
Participant
July 23, 2021
Reply to Do private articles appear in the internal knowledge base search?
Thank you for the clarification!
Solved
ACunnell on July 22, 2021
Do private articles appear in the internal knowledge base search?
Hi there, I am struggling to find a definitive answer to this. Our whole knowdgedge base is private, with access managed via a list. We would like to be able to further restrict certain articles to a limited subgroup of users via another lis read more
Reply Discussion Professional
2 upvotes
2 Replies
ACunnell
Participant
July 15, 2021
Reply to Multiple Knowledge Bases
Just adding another voice - this is essential and it is hugely frustrating for us. It is the only piece of the Service Hub we use so we may end up dr...read more
ACunnell
Participant
July 09, 2021
Reply to Knowledge Base Reporting By Contact and Company
This would be extemely useful. KB usage is such a key measure of client engagement I cannot understand why this isn't possible!
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