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Roosi_Chris
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Membro desde ‎mai 19, 2021
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Roosi_Chris on Novembro 09, 2022
Change of Format (Size) of Knowledge Base articles
Is there any way to change the Format of knowledge base articles? One article is only using a fraction of the space. We use the knowledge base for different kinds of dokumentation of company processes and the limited Article size (width) has a big i Leia mais
Responder Discussão Professional
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Roosi_Chris
Colaborador(a)
Novembro 10, 2022
Alright, thanks for the info. All in all Hubspot is a nice produkt, but it feels like it is still in a very early state, missing some key features in...Leia mais
Solucionado
Roosi_Chris on Novembro 09, 2022
Change of Format (Size) of Knowledge Base articles
Is there any way to change the Format of knowledge base articles? One article is only using a fraction of the space. We use the knowledge base for different kinds of dokumentation of company processes and the limited Article size (width) has a big i Leia mais
Responder Discussão Professional
0 avaliações positivas
2 Respostas
Roosi_Chris
Colaborador(a)
Novembro 10, 2022
Alright, thanks for the info. All in all Hubspot is a nice produkt, but it feels like it is still in a very early state, missing some key features in...Leia mais
Solucionado
Roosi_Chris on Novembro 09, 2021
How do you keep track of solutions from resolved tickets?
Hey Guys. So we are currently building up our ticketing System. We already have one Pipeline in Productive use (internal). What is the best way to document the solution for resolving the problem of the ticket and be able to search for it? I kno Leia mais
Responder Discussão Professional Service Tickets
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4 Respostas
Roosi_Chris
Colaborador(a)
Novembro 10, 2021
Firstly, Thanks to everyone! @karstenkoehler Thanks for the tips. We already tried using a custom ticket property for this, but we where not st...Leia mais
Solucionado
Roosi_Chris on Novembro 09, 2021
How do you keep track of solutions from resolved tickets?
Hey Guys. So we are currently building up our ticketing System. We already have one Pipeline in Productive use (internal). What is the best way to document the solution for resolving the problem of the ticket and be able to search for it? I kno Leia mais
Responder Discussão Professional Service Tickets
0 avaliações positivas
4 Respostas
Roosi_Chris
Colaborador(a)
Novembro 10, 2021
Firstly, Thanks to everyone! @karstenkoehler Thanks for the tips. We already tried using a custom ticket property for this, but we where not st...Leia mais
RHearnRencore on Fevereiro 25, 2020
Add Feature to enlarge images on Knowledge base Articles when clicked
At the moment images in knowledge base are resized which for a presentation point of view is great, unfortunately, sometimes there details shown is too small. It would be wonderful if we have a facility that enlarges the image to full size when clic Leia mais
Responder Idéia Knowledge Base
49 avaliações positivas
10 Respostas
Roosi_Chris
Colaborador(a)
Novembro 04, 2021
this feature is pretty standard in many other similar solutions. please consider adding this in the near future, it really pushes the quality of for ...Leia mais
Solucionado
Roosi_Chris on Outubro 12, 2021
Search function not working on Mails from Tickets
Hi there. We recently started using the Ticketing System in a small test "go-live". Since then we are getting more and more tickets. One of my co-workers tried to search for a mail conversation he had within one of the tickets, but somehow the s Leia mais
Responder Discussão Conversations Professional Service
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2 Respostas
Roosi_Chris
Colaborador(a)
Outubro 12, 2021
Hi Karsten. Alright, thank you for the Information. I tried you suggestion and it is working as i hoped. Mails are searchable and im able to find...Leia mais
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