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ThiagoF
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Member since ‎May 15, 2021
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  • Upvotes Given
    46
  • Upvotes Received
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Thiago Freitas

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Activity

James-Preseem on August 19, 2020
Prevent previously closed tickets from reopening.
I have customers who have a habit of replying to an old email related to a previously closed ticket as a means to initiate a new ticket. As you can imagine this automatically reopens the old ticket and appends the details of a completely unrelate read more
Reply Idea Conversations Reporting Tickets
242 upvotes
80 Replies
ThiagoF
Contributor
May 04, 2023
@TMayton I think the main reason they don't do anything like that is because that would ruin their Service Professional plan. Because Hubspot i...read more
James-Preseem on August 19, 2020
Prevent previously closed tickets from reopening.
I have customers who have a habit of replying to an old email related to a previously closed ticket as a means to initiate a new ticket. As you can imagine this automatically reopens the old ticket and appends the details of a completely unrelate read more
Reply Idea Conversations Reporting Tickets
242 upvotes
80 Replies
ThiagoF
Contributor
May 04, 2023
@TMayton I think the main reason they don't do anything like that is because that would ruin their Service Professional plan. Because Hubspot i...read more
ThiagoF on May 31, 2021
Permission to delete activities
Hello everyone, we are relative new to Hubspot, and we came from another CRMs software that are more "restricted" in allowing users to delete information. We know there is the option in Hubspot to restrict user permission to delete objects, like tic read more
Reply Idea Users & Teams & Permissions
101 upvotes
46 Replies
ThiagoF
Contributor
April 28, 2023
So here we are. 2 years after and not a single movement. No surprise why big companies do not use service desk as their ticketing software.
ThiagoF on May 31, 2021
Permission to delete activities
Hello everyone, we are relative new to Hubspot, and we came from another CRMs software that are more "restricted" in allowing users to delete information. We know there is the option in Hubspot to restrict user permission to delete objects, like tic read more
Reply Idea Users & Teams & Permissions
101 upvotes
46 Replies
ThiagoF
Contributor
April 28, 2023
So here we are. 2 years after and not a single movement. No surprise why big companies do not use service desk as their ticketing software.
maris7 on October 14, 2019
Restrict access to File Manager
Hi, The File area should give the ability to restrict access to folders based on Users&Team, so that the sales team do not messes with marketing files, and some content can be restricted based on users or team ex: area for investors -> fil read more
Reply Idea File Manager
111 upvotes
49 Replies
ThiagoF
Contributor
May 03, 2022
@M4tr1xN30 They doesn't care about securing information. This is just another thing Hubspot do the exactly other way around.
Solved
DanielK on July 12, 2018
Is there a way to prevent my sales reps from deleting notes and activities?
Hi Community, Can anyone tell me if there is there a way to prevent my sales reps from deleting notes and activities? Thanks!
Reply Discussion
21 upvotes
40 Replies
ThiagoF
Contributor
April 17, 2022
At this point I really doubt Hubspot care at all about information security. The list of information exploit that can be done inside the platform...read more
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