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Cher
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Cher on May 14, 2021
Tickets recognises team members rather than the lead as contacts
Hi, I set up a team email using channel. However the tickets created recognise our team members email as contacts rather than the actual lead contact. Tickets are created when a prospect sends an email from an external website directory to our sha read more
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Cher
Member
May 17, 2021
Dear Pam, Thank you for your reply. The emails are redirected to that inbox. Yes, the email is being associated with the team members instead of cust...read more
Cher on May 14, 2021
Tickets recognises team members rather than the lead as contacts
Hi, I set up a team email using channel. However the tickets created recognise our team members email as contacts rather than the actual lead contact. Tickets are created when a prospect sends an email from an external website directory to our sha read more
Reply Discussion Free
0 upvote
2 Replies
Cher
Member
May 17, 2021
Dear Pam, Thank you for your reply. The emails are redirected to that inbox. Yes, the email is being associated with the team members instead of cust...read more
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