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rsail
HubSpot Product Team
HubSpot Product Team
Member since ‎May 13, 2021
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Rose Sail

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rsail
HubSpot Product Team
January 29, 2025
Reply to Layout customization in Help Desk
Hi everyone, thanks for the additional feedback in this thread! I'm closing this out as "Delivered" since the original idea—conditional sidebar...read more
rsail
HubSpot Product Team
January 10, 2025
Reply to Add associated tasks to HelpDesk sidebar
Tasks can now be created, viewed, and edited directly from the help desk sidebar! More information: Configuring the "Tasks" Card on th...read more
rsail
HubSpot Product Team
January 10, 2025
Reply to Create a Task from Help Desk Conversations
Tasks can now be created, viewed, and edited directly from the help desk sidebar! More information: Configuring the "Tasks" Card on th...read more
rsail
HubSpot Product Team
November 25, 2024
Reply to Unify Inbox/Help Desk Comments and Ticket Notes
Hi everyone! I'm super excited to share that we've been working on some changes to address the feedback we've been hearing about comments, notes, and...read more
rsail
HubSpot Product Team
November 12, 2024
Reply to Create a Task from Help Desk Conversations
rsail
HubSpot Product Team
August 29, 2024
Reply to Automatically View related tickets in help desk
Hi everyone! We released an "Other Tickets" card in early August that display any tickets associated with the same contact in help desk. More details...read more
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