Currently there's no easy way to see all the tickets connected to a contact from the ticket view in help desk. This would be helpful in: 1) identifying related/past issues 2) identifying duplicates created from new threads

When you're in the Help Desk responding/managing tickets, you will often get requests for things you'll need to do for a customer. Easily creating a task within this view seems rather basic and obvious. I feel like I often find these kinds of missed read more

After briefly playing around with the open beta Help Desk funcationality, I wanted to submit an idea for a use case that neither the current Inbox nor the new Help Desk seem to work with. Currently all of our internal communication that happens read more

After briefly playing around with the open beta Help Desk funcationality, I wanted to submit an idea for a use case that neither the current Inbox nor the new Help Desk seem to work with. Currently all of our internal communication that happens read more

Hi HubSpot Community, My name is Anissa and I am a Product Marketing Manager here at HubSpot! I am here to help answer your questions about Service Hub. We’ll leave the tech questions to the HubSpot experts, but you can ask me an read more

Hi HubSpot Community, My name is Anissa and I am a Product Marketing Manager here at HubSpot! I am here to help answer your questions about Service Hub. We’ll leave the tech questions to the HubSpot experts, but you can ask me an read more