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EMaccione
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EMaccione
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August 23, 2022
Reply to Ability to see if an agent is working on a ticket
I totally agree. Please include this option!
EMaccione on August 02, 2021
Report that tracks, from which last status a ticket has been closed
What would really be helpful to analyze our support activities is a report in which we can not only see how many tickets have been closed in a predefined period (week/month/etc) but also, which status these tickets had BEFORE they have been closed. read more
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