Profile

BarryRadford
Member
Member since ‎Apr 30, 2021
Message
  • solutions
    0
  • Replies
    0
  • Upvotes Given
    1
  • Upvotes Received
    20
  • Ideas
    3

about

Please sign in to the Community or get HubSpot free to view user profiles

Following

    Friends list is empty

Barry Radford

This user hasn't created a bio yet. Edit your own profile here!

Activity

BarryRadford on October 29, 2021
Feedback Surveys - Invite customers to re-submit
We actively monitor our feedback surveys which are sent out at the end of a support ticket. Where we feel we can add more, have misunderstood a customer or can just generally do better we will re-engage the customer and look to improve the experienc read more
Reply Idea Feedback Surveys
5 upvotes
1 Reply
alguil on April 06, 2021
Calculate average response time
Maybe this is out of the scope but I believe that there is no possibility to calculate an average response time on a conversation, specifically when they are several emails exchanges within a same conversation. Example : 1st May 2021, 10AM : firs read more
Reply Idea Conversations
15 upvotes
3 Replies
BarryRadford
Member
July 09, 2021
Asked the same thing of support and was pointed here to vote and comment. We have SLAs of average response time and also max time to first response....read more
BarryRadford on April 30, 2021
Allow custom modules on the knowledge base
Seems what you can do with a knowledge base is far behind a web page or a blog. We want to be able to add announcement bars to our knowledge base when we have issues but at the moment we can't do that. What is knowledge any different from the o read more
Reply Idea Knowledge Base
8 upvotes
2 Replies
BarryRadford on April 30, 2021
Show all tickets from a contact within the ticket window
It's a fairly common thing for a customer to raise multiple tickets. Sometimes they just spam every email address we have with a message to see who replies first. Sometimes they just send a new message rather than replying to the old one. We ca read more
Reply Idea Tickets
7 upvotes
0 Reply
View latest posts
Bookmark content for quick access to your most helpful threads.
Get started
Everyone has to start somewhere! Why not kick-start your journey by telling us a bit more about your interests.
Introduce yourself

Following

Connecting with fellow members is one of the best ways to get the most out of your experience. Here are some folks to get you started.
Community Badges

My Groups

Find your people by joining Groups based on shared interests. Check out some of our current faves, and feel free to
  • badge
    Content Marketing

    A place for content marketers to share ideas, learn, network, and be inspired.

  • badge
    Social Media

    A place for social media professionals to share ideas, learn, network, and be inspired.

  • badge
    HubFans

    A spot for HubSpot fans to connect and grow.