We're having issues where a customer forwards us an email they recieved and it opens a new ticket for the original sender of the email, NOT the user who forwarded it. This has caused issues when they forward us notification emails from GoDaddy, read more

We need this option! Unless we send from Gmail, we cannot "unsend" from Hubspot. Using HubSpot to send emails is a better option for me and I need a way to "unsend" from the platform.

Hi, if a chat user goes offline mid chat, and I reply will they receive the message if they visit the chat again?

Hi, I was wondering if there are any standard procedures and/or template e-mails that can be used when a customer has raised an issue but has stopped responding to communication? Also when would you close these tickets? Any help / advice would be read more

Hi, I am a one man company and all the predefined out of office messages always say "we". If I disable those messages - wihich I dont want to - my klients are still getting these false and disturbing messages. Where/How I can edit these messages or read more