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MDickens
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Member since ‎Apr 26, 2021
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Mark Dickens

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Activity

tmcginnis on February 10, 2020
We're having issues where a customer forwards us an email they recieved and it opens a new ticket for the original sender of the email, NOT the user who forwarded it. This has caused issues when they forward us notification emails from GoDaddy, read more
15 upvotes
11 Replies
Participant
May 18, 2023
Thanks @tmcginnis 🙌 Just the same @AMGalligan I don't know why this setting is set the way it is by default - HS has just sent a "How was you...read more
kathigross on August 18, 2020
We need this option! Unless we send from Gmail, we cannot "unsend" from Hubspot. Using HubSpot to send emails is a better option for me and I need a way to "unsend" from the platform.
207 upvotes
67 Replies
Participant
August 04, 2022
Agree - just needed this feature. Please add
Solved
MDickens on July 13, 2022
Hi, if a chat user goes offline mid chat, and I reply will they receive the message if they visit the chat again?
1 upvote
1 Reply
Solved
MDickens on January 12, 2022
Hi, I was wondering if there are any standard procedures and/or template e-mails that can be used when a customer has raised an issue but has stopped responding to communication? Also when would you close these tickets? Any help / advice would be read more
Solved
PeteRick on April 22, 2020
Hi, I am a one man company and all the predefined out of office messages always say "we". If I disable those messages - wihich I dont want to - my klients are still getting these false and disturbing messages. Where/How I can edit these messages or read more
0 upvote
7 Replies
Participant
December 20, 2021
Hi @NooraO Just had the same probelm, but I found the answer, if you go to Inbox Settings > Channels then you will see the Chat channel, you ...read more
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