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MDickens
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Member since ‎Apr 26, 2021
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Mark Dickens

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MDickens
Participant
May 18, 2023
Reply to Tickets from Forwarded Emails
Thanks @tmcginnis 🙌 Just the same @AMGalligan I don't know why this setting is set the way it is by default - HS has just sent a "How was you...read more
MDickens
Participant
August 04, 2022
Reply to Undo email send
Agree - just needed this feature. Please add
Solved
MDickens on July 13, 2022
Returning Chat Visitor
Hi, if a chat user goes offline mid chat, and I reply will they receive the message if they visit the chat again?
Reply Discussion
1 upvote
1 Reply
Solved
MDickens on January 12, 2022
Customer not responding
Hi, I was wondering if there are any standard procedures and/or template e-mails that can be used when a customer has raised an issue but has stopped responding to communication? Also when would you close these tickets? Any help / advice would be read more
Reply Discussion Best Practices Getting Started How-To Snippets Templates
0 upvote
1 Reply
MDickens
Participant
December 20, 2021
Reply to How to change the out of office automated chat responds?
Hi @NooraO Just had the same probelm, but I found the answer, if you go to Inbox Settings > Channels then you will see the Chat channel, you ...read more
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