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MSJ-15
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Member since ‎Apr 20, 2021
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Megan Sullivan-Jenks

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MSJ-15 on April 20, 2021
We have specific use cases where conversations/tickets are assigned to specific members on the team based on the region where the contact is located. We are able to successfully reassign tickets based on contact/company properties BUT are read more
150 upvotes
45 Replies
Herschel on May 09, 2019
Issue: Tickets Owner and associated Conversation Assignee are not linked. Use Case: Our support team rotates who is on call. Whoever is on call during a specified period of time will answer incoming client issues for that period. To facilitate t read more
Member
April 20, 2021
THIS WOULD BE HUGE!!! We have a specific use case where we assign ticket owners based on region (which is a property on the contact / company) b...read more
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