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MSJ-15
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Megan Sullivan-Jenks

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MSJ-15 on April 20, 2021
Assign Conversation Owners within Workflow
We have specific use cases where conversations/tickets are assigned to specific members on the team based on the region where the contact is located. We are able to successfully reassign tickets based on contact/company properties BUT are read more
Reply Idea Conversations Workflows
150 upvotes
45 Replies
MSJ-15
Member
April 20, 2021
Reply to Assign Ticket Owner to Associated Conversation
THIS WOULD BE HUGE!!! We have a specific use case where we assign ticket owners based on region (which is a property on the contact / company) b...read more
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