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agulati
HubSpot Employee
HubSpot Employee
Member since ‎Oct 24, 2016
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Adriti Gulati

Hi there, I'm Adriti! I create education on all things customer service and Service Hub.

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agulati on January 06, 2022
Which research methods have helped you curate your buyer persona?
A buyer persona is a fictional, generalized representation of your ideal customer. They help you understand your customers and prospective customers better. If you're in the process of conducting research to curate a buyer persona, tell us below! G read more
Reply Discussion buyer persona Inbound Marketing
159 upvotes
887 Replies
Champion on July 11, 2021
How can you delight your customers?
To create lasting relationships and to build trust you have to listen to, serve, and follow up with your customers; it’s the best way to learn how to provide the best, personalized experience. Keeping this in mind, what can your business do as a fo read more
Reply Discussion
69 upvotes
215 Replies
agulati
HubSpot Employee
August 10, 2021
This is a great idea
Champion on July 11, 2021
How can you delight your customers?
To create lasting relationships and to build trust you have to listen to, serve, and follow up with your customers; it’s the best way to learn how to provide the best, personalized experience. Keeping this in mind, what can your business do as a fo read more
Reply Discussion
69 upvotes
215 Replies
agulati
HubSpot Employee
August 10, 2021
This is a great idea
agulati on September 21, 2020
Continue the Conversation: Service Hub Automation
Thanks for joining my Inbound presentation "Service Hub Automation: How to increase efficiency while maintaining exceptional customer service ." What kind of customer service automation do you use today? Do you have questions about Service read more
Reply Discussion Inbound2020
4 upvotes
4 Replies
agulati
HubSpot Employee
September 23, 2020
Thanks for the question! I agree - the best place to start would be taking the Service Hub Software Certification. Without knowing your exact...read more
agulati on September 21, 2020
Continue the Conversation: Service Hub Automation
Thanks for joining my Inbound presentation "Service Hub Automation: How to increase efficiency while maintaining exceptional customer service ." What kind of customer service automation do you use today? Do you have questions about Service read more
Reply Discussion Inbound2020
4 upvotes
4 Replies
agulati
HubSpot Employee
September 23, 2020
Thanks for the question! I agree - the best place to start would be taking the Service Hub Software Certification. Without knowing your exact...read more
agulati on January 23, 2019
Discussion Board: Using help desk
Hi everyone! Adriti from HubSpot Academy here. I specialize in customer success and our Service Hub tools. Do you have any questions about how to get started with help desk? Want to know more about the relationship between Conversations and tick read more
Reply Discussion
0 upvote
7 Replies
agulati
HubSpot Employee
January 27, 2020
Hi @happy_ilkka , this feature is a highly requested one! Right now, our product team is focused on improving our current helpdesk system, but a se...read more
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