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agulati
HubSpot Employee
Member since ‎Oct 24, 2016
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Adriti Gulati

Hi there, I'm Adriti! I create education on all things customer service and Service Hub.

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agulati on January 06, 2022
A buyer persona is a fictional, generalized representation of your ideal customer. They help you understand your customers and prospective customers better. If you're in the process of conducting research to curate a buyer persona, tell us below! G read more
HubSpot Employee
August 10, 2021
This is a great idea
HubSpot Employee
July 15, 2021
Surveys combined with automation is the best. That way, I get instantly notified if I receive a less-than-ideal survey submission that I need to foll...read more
HubSpot Employee
September 23, 2020
Thanks for the question! I agree - the best place to start would be taking the Service Hub Software Certification. Without knowing your exact...read more
agulati on September 21, 2020
Thanks for joining my Inbound presentation "Service Hub Automation: How to increase efficiency while maintaining exceptional customer service ." What kind of customer service automation do you use today? Do you have questions about Service read more
4 upvotes
4 Replies
HubSpot Employee
January 27, 2020
Hi @happy_ilkka , this feature is a highly requested one! Right now, our product team is focused on improving our current helpdesk system, but a se...read more
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