agulati

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Adriti Gulati

Hi there, I'm Adriti! I create education on all things customer service and Service Hub.

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agulati on January 06, 2022

Which research methods have helped you curate your buyer persona?

A buyer persona is a fictional, generalized representation of your ideal customer. They help you understand your customers and prospective customers better. If you're in the process of conducting research to curate a buyer persona, tell us below! G read more

Reply Discussion buyer persona Inbound Marketing

176 upvotes

995 Replies

agulati

HubSpot Employee

August 10, 2021

Reply to How can you delight your customers?

This is a great idea

agulati

HubSpot Employee

July 15, 2021

Reply to How can you delight your customers?

Surveys combined with automation is the best. That way, I get instantly notified if I receive a less-than-ideal survey submission that I need to foll...read more

agulati

HubSpot Employee

September 23, 2020

Reply to Continue the Conversation: Service Hub Automation

Thanks for the question! I agree - the best place to start would be taking the Service Hub Software Certification. Without knowing your exact...read more

agulati on September 21, 2020

Continue the Conversation: Service Hub Automation

Thanks for joining my Inbound presentation "Service Hub Automation: How to increase efficiency while maintaining exceptional customer service ." What kind of customer service automation do you use today? Do you have questions about Service read more

Reply Discussion Inbound2020

4 upvotes

4 Replies

agulati

HubSpot Employee

January 27, 2020

Reply to Discussion Board: Using help desk

Hi @happy_ilkka , this feature is a highly requested one! Right now, our product team is focused on improving our current helpdesk system, but a se...read more

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