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RSwitonski
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Miembro desde ‎abr 13, 2021
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RSwitonski en Junio 05, 2023
Avoid Clashes With Other Ticket Systems / "Feedback Loops"
Hi all, We use hubspot service hub's support ticketing function and like many companies, we send an automated response when a new ticket is made. Some of our clients communicate to us keeping their support emails in CC and there is often a " Leer más
Responder Conversación Service Tickets
0 Me gusta
3 Respuestas
RSwitonski
Colaborador
Junio 13, 2023
Hi Stejpan, Yes that was the only thing I could think of, maybe this is the way forward 🙂
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RSwitonski en Junio 05, 2023
Avoid Clashes With Other Ticket Systems / "Feedback Loops"
Hi all, We use hubspot service hub's support ticketing function and like many companies, we send an automated response when a new ticket is made. Some of our clients communicate to us keeping their support emails in CC and there is often a " Leer más
Responder Conversación Service Tickets
0 Me gusta
3 Respuestas
RSwitonski
Colaborador
Junio 13, 2023
Hi Stejpan, Yes that was the only thing I could think of, maybe this is the way forward 🙂
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RSwitonski en May 31, 2022
Assigning Tickets To A User During Specific Times
Hi there. We currently have a 3rd party manage some tickets for us when we are closed for the evening. I have an automation written that assigns tickets + contact to this user so that they can respond to the ticket without seeing our whole c Leer más
Responder Conversación Workflows
0 Me gusta
1 Respuestas
LHitt en Enero 29, 2021
Ability to close a live chat / chatbot conversation from Slack
We have integrated the chatflow function with Slack (which is amazing). It would be great if we would be able to close the chat conversations from within Slack, please.
Responder Idea Conversations
20 Me gusta
7 Respuestas
RSwitonski
Colaborador
Abril 21, 2022
Completely agree. Great that you can respond from slack, but you still need to leave to close conversations that are over, which is sort of against t...Leer más
sd_elm en Enero 04, 2019
Auto create ticket for chat conversations
Our organization utilizes the auto create ticket for new email messages to help manage trends and reporting. While there are some canned reports for live chats, it is difficult to gleam WHY clients are chatting. To help rectify that, for now I have Leer más
Responder Idea Conversations Tickets
176 Me gusta
60 Respuestas
RSwitonski
Colaborador
Marzo 24, 2022
@cdewey22 Has there been any update from your end on this? It has been nearly 2 years now without any update from what I can tell. Having a tick...Leer más
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RSwitonski en Marzo 18, 2022
Limited Access for Ticket Responder
Hi guys, We are hiring someone to work out of hours support for us - emails currently come in and a ticket is generated, I am trying to work out what the minimum permissions are for them to respond to new tickets without the ability to delete an Leer más
Responder Conversación
0 Me gusta
2 Respuestas
RSwitonski
Colaborador
Marzo 23, 2022
Hi Karsten, Thanks for that, some good ideas there. Currently in my test scenarios I am unable to respond to tickets as the test account is not ...Leer más
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