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RSwitonski
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Mitglied seit ‎Apr 13, 2021
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Ruairi Switonski

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RSwitonski on Juni 05, 2023
Hi all, We use hubspot service hub's support ticketing function and like many companies, we send an automated response when a new ticket is made. Some of our clients communicate to us keeping their support emails in CC and there is often a " Beitrag ansehen
Mitwirkender/Mitwirkende
Juni 13, 2023
Hi Stejpan, Yes that was the only thing I could think of, maybe this is the way forward 🙂
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RSwitonski on Juni 05, 2023
Hi all, We use hubspot service hub's support ticketing function and like many companies, we send an automated response when a new ticket is made. Some of our clients communicate to us keeping their support emails in CC and there is often a " Beitrag ansehen
Mitwirkender/Mitwirkende
Juni 13, 2023
Hi Stejpan, Yes that was the only thing I could think of, maybe this is the way forward 🙂
Gelöst
RSwitonski on Mai 31, 2022
Hi there. We currently have a 3rd party manage some tickets for us when we are closed for the evening. I have an automation written that assigns tickets + contact to this user so that they can respond to the ticket without seeing our whole c Beitrag ansehen
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1 Antwort
LHitt on Januar 29, 2021
We have integrated the chatflow function with Slack (which is amazing). It would be great if we would be able to close the chat conversations from within Slack, please.
20 Likes
7 Antworten
Mitwirkender/Mitwirkende
April 21, 2022
Completely agree. Great that you can respond from slack, but you still need to leave to close conversations that are over, which is sort of against t...Beitrag ansehen
sd_elm on Januar 04, 2019
Our organization utilizes the auto create ticket for new email messages to help manage trends and reporting. While there are some canned reports for live chats, it is difficult to gleam WHY clients are chatting. To help rectify that, for now I have Beitrag ansehen
176 Likes
60 Antworten
Mitwirkender/Mitwirkende
März 24, 2022
@cdewey22 Has there been any update from your end on this? It has been nearly 2 years now without any update from what I can tell. Having a tick...Beitrag ansehen
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RSwitonski on März 18, 2022
Hi guys, We are hiring someone to work out of hours support for us - emails currently come in and a ticket is generated, I am trying to work out what the minimum permissions are for them to respond to new tickets without the ability to delete an Beitrag ansehen
0 Likes
2 Antworten
Mitwirkender/Mitwirkende
März 23, 2022
Hi Karsten, Thanks for that, some good ideas there. Currently in my test scenarios I am unable to respond to tickets as the test account is not ...Beitrag ansehen
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