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RSwitonski
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Member since ‎Apr 13, 2021
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Ruairi Switonski

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RSwitonski
Contributor
May 10, 2024
Reply to Manual NPS Reminder
Thanks Pam. Just so I am clear, the hubspot survey widget would try and work out if it has already shown the relevant user the survey before. If the...read more
RSwitonski on May 08, 2024
Manual NPS Reminder
Like (apparently) many others on this forum, we need the ability to manually re-send NPS surveys. Often a customer says they will do it on a call etc, and we need to ask them to scroll through their inbox to find it, which is a blocker to them actua read more
Reply Discussion Feedback Surveys
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2 Replies
RSwitonski
Contributor
May 07, 2024
Reply to Add CC and BCC capabilities to emails from HubSpot
We want our account managers to be CCed into NPD feedback surveys so that they can re-send them on to clients who say they missed it but verbally agr...read more
RSwitonski
Contributor
May 07, 2024
Reply to BCC staff into NPS emails
@LouiseHare We have not done a full dig as of yetas to why some customers do not receive them, naturally this can be difficult as it involves us ...read more
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RSwitonski on May 01, 2024
BCC staff into NPS emails
Hi there, I was wondering if there is a way to BCC staff members into our automated NPS survey emails (are these considered marketing emails?) that trigger after certain criteria are met for new customers. We have noticed some customers are read more
Reply Discussion Feedback Surveys Marketing Email
0 upvote
2 Replies
RSwitonski
Contributor
June 13, 2023
Reply to Avoid Clashes With Other Ticket Systems / "Feedback Loops"
Hi Stejpan, Yes that was the only thing I could think of, maybe this is the way forward 🙂
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