Profile

RSwitonski
Contributor
Member since ‎Apr 13, 2021
Message
  • solutions
    0
  • Replies
    6
  • Upvotes Given
    17
  • Upvotes Received
    4
  • Ideas
    0

about

Please sign in to the Community or get HubSpot free to view user profiles

Following

    Friends list is empty

Ruairi Switonski

This user hasn't created a bio yet. Edit your own profile here!

Activity

Solved
RSwitonski on June 05, 2023
Avoid Clashes With Other Ticket Systems / "Feedback Loops"
Hi all, We use hubspot service hub's support ticketing function and like many companies, we send an automated response when a new ticket is made. Some of our clients communicate to us keeping their support emails in CC and there is often a " read more
Reply Discussion Service Tickets
0 upvote
3 Replies
RSwitonski
Contributor
June 13, 2023
Hi Stejpan, Yes that was the only thing I could think of, maybe this is the way forward 🙂
Solved
RSwitonski on June 05, 2023
Avoid Clashes With Other Ticket Systems / "Feedback Loops"
Hi all, We use hubspot service hub's support ticketing function and like many companies, we send an automated response when a new ticket is made. Some of our clients communicate to us keeping their support emails in CC and there is often a " read more
Reply Discussion Service Tickets
0 upvote
3 Replies
RSwitonski
Contributor
June 13, 2023
Hi Stejpan, Yes that was the only thing I could think of, maybe this is the way forward 🙂
Solved
RSwitonski on May 31, 2022
Assigning Tickets To A User During Specific Times
Hi there. We currently have a 3rd party manage some tickets for us when we are closed for the evening. I have an automation written that assigns tickets + contact to this user so that they can respond to the ticket without seeing our whole c read more
Reply Discussion Workflows
0 upvote
1 Reply
LHitt on January 29, 2021
Ability to close a live chat / chatbot conversation from Slack
We have integrated the chatflow function with Slack (which is amazing). It would be great if we would be able to close the chat conversations from within Slack, please.
Reply Idea Conversations
20 upvotes
7 Replies
RSwitonski
Contributor
April 21, 2022
Completely agree. Great that you can respond from slack, but you still need to leave to close conversations that are over, which is sort of against t...read more
sd_elm on January 04, 2019
Auto create ticket for chat conversations
Our organization utilizes the auto create ticket for new email messages to help manage trends and reporting. While there are some canned reports for live chats, it is difficult to gleam WHY clients are chatting. To help rectify that, for now I have read more
Reply Idea Conversations Tickets
176 upvotes
60 Replies
RSwitonski
Contributor
March 24, 2022
@cdewey22 Has there been any update from your end on this? It has been nearly 2 years now without any update from what I can tell. Having a tick...read more
Solved
RSwitonski on March 18, 2022
Limited Access for Ticket Responder
Hi guys, We are hiring someone to work out of hours support for us - emails currently come in and a ticket is generated, I am trying to work out what the minimum permissions are for them to respond to new tickets without the ability to delete an read more
Reply Discussion
0 upvote
2 Replies
RSwitonski
Contributor
March 23, 2022
Hi Karsten, Thanks for that, some good ideas there. Currently in my test scenarios I am unable to respond to tickets as the test account is not ...read more
View latest posts
Bookmark content for quick access to your most helpful threads.
Get started
Everyone has to start somewhere! Why not kick-start your journey by telling us a bit more about your interests.
Introduce yourself

Following

Connecting with fellow members is one of the best ways to get the most out of your experience. Here are some folks to get you started.
Community Badges

My Groups

Find your people by joining Groups based on shared interests. Check out some of our current faves, and feel free to
  • badge
    Content Marketing

    A place for content marketers to share ideas, learn, network, and be inspired.

  • badge
    Social Media

    A place for social media professionals to share ideas, learn, network, and be inspired.

  • badge
    HubFans

    A spot for HubSpot fans to connect and grow.