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RSwitonski
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Member since ‎Apr 13, 2021
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Ruairi Switonski

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RSwitonski on May 08, 2024
Manual NPS Reminder
Like (apparently) many others on this forum, we need the ability to manually re-send NPS surveys. Often a customer says they will do it on a call etc, and we need to ask them to scroll through their inbox to find it, which is a blocker to them actua read more
Reply Discussion Feedback Surveys
0 upvote
2 Replies
RSwitonski
Contributor
May 10, 2024
Thanks Pam. Just so I am clear, the hubspot survey widget would try and work out if it has already shown the relevant user the survey before. If the...read more
RSwitonski on May 08, 2024
Manual NPS Reminder
Like (apparently) many others on this forum, we need the ability to manually re-send NPS surveys. Often a customer says they will do it on a call etc, and we need to ask them to scroll through their inbox to find it, which is a blocker to them actua read more
Reply Discussion Feedback Surveys
0 upvote
2 Replies
RSwitonski
Contributor
May 10, 2024
Thanks Pam. Just so I am clear, the hubspot survey widget would try and work out if it has already shown the relevant user the survey before. If the...read more
khughes on April 03, 2017
Add CC and BCC capabilities to emails from HubSpot
We have a need for the option to add CC and BCC to emails that are sent from HubSpot. We have two important use cases for this. Use case 1: We have a registration form set up on our website. When someone registers, they receive an automated email f read more
Reply Idea Marketing Emails
865 upvotes
258 Replies
RSwitonski
Contributor
May 07, 2024
We want our account managers to be CCed into NPD feedback surveys so that they can re-send them on to clients who say they missed it but verbally agr...read more
Solved
RSwitonski on May 01, 2024
BCC staff into NPS emails
Hi there, I was wondering if there is a way to BCC staff members into our automated NPS survey emails (are these considered marketing emails?) that trigger after certain criteria are met for new customers. We have noticed some customers are read more
Reply Discussion Feedback Surveys Marketing Email
0 upvote
2 Replies
RSwitonski
Contributor
May 07, 2024
@LouiseHare We have not done a full dig as of yetas to why some customers do not receive them, naturally this can be difficult as it involves us ...read more
Solved
RSwitonski on May 01, 2024
BCC staff into NPS emails
Hi there, I was wondering if there is a way to BCC staff members into our automated NPS survey emails (are these considered marketing emails?) that trigger after certain criteria are met for new customers. We have noticed some customers are read more
Reply Discussion Feedback Surveys Marketing Email
0 upvote
2 Replies
RSwitonski
Contributor
May 07, 2024
@LouiseHare We have not done a full dig as of yetas to why some customers do not receive them, naturally this can be difficult as it involves us ...read more
Solved
RSwitonski on June 05, 2023
Avoid Clashes With Other Ticket Systems / "Feedback Loops"
Hi all, We use hubspot service hub's support ticketing function and like many companies, we send an automated response when a new ticket is made. Some of our clients communicate to us keeping their support emails in CC and there is often a " read more
Reply Discussion Service Tickets
0 upvote
3 Replies
RSwitonski
Contributor
June 13, 2023
Hi Stejpan, Yes that was the only thing I could think of, maybe this is the way forward 🙂
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