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RSwitonski
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Member since ‎Apr 13, 2021
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Ruairi Switonski

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RSwitonski on May 31, 2022
Hi there. We currently have a 3rd party manage some tickets for us when we are closed for the evening. I have an automation written that assigns tickets + contact to this user so that they can respond to the ticket without seeing our whole c read more
0 upvote
1 Reply
LHitt on January 29, 2021
We have integrated the chatflow function with Slack (which is amazing). It would be great if we would be able to close the chat conversations from within Slack, please.
8 upvotes
2 Replies
Contributor
April 21, 2022
Completely agree. Great that you can respond from slack, but you still need to leave to close conversations that are over, which is sort of against t...read more
sd_elm on January 04, 2019
Our organization utilizes the auto create ticket for new email messages to help manage trends and reporting. While there are some canned reports for live chats, it is difficult to gleam WHY clients are chatting. To help rectify that, for now I have read more
114 upvotes
30 Replies
Contributor
March 24, 2022
@cdewey22 Has there been any update from your end on this? It has been nearly 2 years now without any update from what I can tell. Having a tick...read more
Solved
RSwitonski on March 18, 2022
Hi guys, We are hiring someone to work out of hours support for us - emails currently come in and a ticket is generated, I am trying to work out what the minimum permissions are for them to respond to new tickets without the ability to delete an read more
0 upvote
2 Replies
Contributor
March 23, 2022
Hi Karsten, Thanks for that, some good ideas there. Currently in my test scenarios I am unable to respond to tickets as the test account is not ...read more
Solved
RSwitonski on March 18, 2022
Hi guys, We are hiring someone to work out of hours support for us - emails currently come in and a ticket is generated, I am trying to work out what the minimum permissions are for them to respond to new tickets without the ability to delete an read more
0 upvote
2 Replies
Contributor
March 23, 2022
Hi Karsten, Thanks for that, some good ideas there. Currently in my test scenarios I am unable to respond to tickets as the test account is not ...read more
Solved
RSwitonski on January 10, 2022
Hi all. We're making a major change to one of our customer portals and want to give a heads up to a siginificant number of customers. I need to send a list to 200+ customers, I have a list of all the email addresses in a spreadsheet that we exp read more
0 upvote
3 Replies
Contributor
January 12, 2022
Thanks @karstenkoehler (as always!) and @webdew both informative and worked fine for my use case!
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