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TahiraGray
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Tahira Gray

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Hermen on October 19, 2020
Pause ticket timer when a ticket is waiting on customer
The ticket status can be 'open' or 'closed', making the timer run or stop. I want to be able to pause the timer, the timer should then stop when a ticket is in a 'pause' status to rule out the time a ticket is waiting on the customer. open > read more
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93 upvotes
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TahiraGray
Member
April 08, 2021
This is a definite must have for us to have. Please could we put this into development as quickly as possible as it is impacting how we are able to r...read more
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