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JBudd
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Member since ‎Apr 7, 2021
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Joëlle Budd

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SimonM on April 18, 2017
Reports - Default "First day of the week"
Hi there ! I noticed that the first day of the week is Sunday, by default, in all reports from Reports tab. At the moment, we cannot customize it. So all metrics displayed are from Sunday to Saturday, while it moght not be consistent for our bus read more
Reply Idea Marketing Reporting
184 upvotes
62 Replies
JBudd
Member
October 12, 2022
We would really like the ability to customize our calendar week so that it is consistent throughout the platform, and tailored to our business model....read more
Hermen on October 19, 2020
Pause ticket timer when a ticket is waiting on customer
The ticket status can be 'open' or 'closed', making the timer run or stop. I want to be able to pause the timer, the timer should then stop when a ticket is in a 'pause' status to rule out the time a ticket is waiting on the customer. open > read more
Reply Idea Tickets
93 upvotes
33 Replies
JBudd
Member
October 07, 2022
This is definitely a feature that we also desperately need. Any updates on this? And I don't see a response above with regards to what property ...read more
taasted on July 02, 2020
Cross-Object Workflow
Currently, you can't create a workflow that contains cross-object properties (i.e., Deal, Contact, Company) like you can with Reports. As an example, some organizations transition accounts from Sales to Account Managers post-sale. Therefore, the sal read more
Reply Idea Workflows
42 upvotes
10 Replies
JBudd
Member
September 07, 2022
We also REALLY need cross-object workflows. For example, our CSMs are assigned at the company level. When a ticket comes into the Service Hub from a...read more
abourdon on June 21, 2019
Projects- Add ability to select "In progress" or similar as a task status
Hello, My team is considering migrating from Asana to HS's integrated Projects feature. Overall, it's excellent. However, there appear to be two limitations that may prevent our ability to migrate: 1. Ability to specify "in progress" as a ta read more
Reply Idea Campaigns Projects
15 upvotes
6 Replies
JBudd
Member
August 31, 2022
I couldn't agree more with both abourdon and ARodrick. In fact, it boggles my mind that this idea was put forth in June 2019(!!), and it is still an ...read more
ARodrick on June 24, 2021
Allow for Tasks to have a status
There should be more options to a task than "completed" or "not started". If we can allow sales reps to adjust and update the task status then it gives us more oversight. Would this be possible?
Reply Idea Activity Feed
64 upvotes
16 Replies
JBudd
Member
August 31, 2022
I couldn't agree more with both SRoberts and ARodrick. In fact, it boggles my mind that this idea was put forth in June 2021, and it hasn't attracted...read more
catan on January 30, 2020
Control timeline activity associations to associated objects (contacts/ companies/ tickets/ deals)
Currently, according to this KB article , there are certain set rules for activity associations: Generally, activities logged on a contact record will be automatically associated to the record's associated company and the associated five most read more
Reply Idea Contacts & Companies Deals Tickets
165 upvotes
63 Replies
JBudd
Member
May 06, 2022
@Anonymous we started noting the unwanted associations I mentioned above shortly after we enabled the "multiple associations/association labels" fea...read more
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