Member since ‎Apr 7, 2021
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Joëlle Budd

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SimonM on April 18, 2017
Hi there ! I noticed that the first day of the week is Sunday, by default, in all reports from Reports tab. At the moment, we cannot customize it. So all metrics displayed are from Sunday to Saturday, while it moght not be consistent for our bus read more
51 Replies
October 12, 2022
We would really like the ability to customize our calendar week so that it is consistent throughout the platform, and tailored to our business more
Hermen on October 19, 2020
The ticket status can be 'open' or 'closed', making the timer run or stop. I want to be able to pause the timer, the timer should then stop when a ticket is in a 'pause' status to rule out the time a ticket is waiting on the customer. open > read more
12 Replies
October 07, 2022
This is definitely a feature that we also desperately need. Any updates on this? And I don't see a response above with regards to what property more
taasted on July 02, 2020
Currently, you can't create a workflow that contains cross-object properties (i.e., Deal, Contact, Company) like you can with Reports. As an example, some organizations transition accounts from Sales to Account Managers post-sale. Therefore, the sal read more
9 Replies
September 07, 2022
We also REALLY need cross-object workflows. For example, our CSMs are assigned at the company level. When a ticket comes into the Service Hub from more
abourdon on June 21, 2019
Hello, My team is considering migrating from Asana to HS's integrated Projects feature. Overall, it's excellent. However, there appear to be two limitations that may prevent our ability to migrate: 1. Ability to specify "in progress" as a ta read more
6 Replies
August 31, 2022
I couldn't agree more with both abourdon and ARodrick. In fact, it boggles my mind that this idea was put forth in June 2019(!!), and it is still an more
ARodrick on June 24, 2021
There should be more options to a task than "completed" or "not started". If we can allow sales reps to adjust and update the task status then it gives us more oversight. Would this be possible?
4 Replies
August 31, 2022
I couldn't agree more with both SRoberts and ARodrick. In fact, it boggles my mind that this idea was put forth in June 2021, and it hasn't more
catan on January 29, 2020
Currently, according to this KB article , there are certain set rules for activity associations: Generally, activities logged on a contact record will be automatically associated to the record's associated company and the associated five most read more
May 06, 2022
@Anonymous we started noting the unwanted associations I mentioned above shortly after we enabled the "multiple associations/association labels" more
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