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dmattauch
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Member since ‎Apr 5, 2021
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david mattauch

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dmattauch on September 29, 2022
Is there any way to launch a sequence in a response of emails vs creating a new thread of emails? Let's say someone sends me an email, and i want to send the response as a sequence : email 1, email 2 if no response, etc.. Any way of doing so read more
0 upvote
2 Replies
Top Contributor
September 30, 2022
Thanks Karsten
dmattauch on September 30, 2022
Hey, I have a custom object named provider. this object has a property named provider_url. In a marketing when i use in a button {{provider.provider_url}}/dashboard it doesn't work at all. But when i copy the property to the contact and read more
Guide | Platinum Partner
September 30, 2022
Hey @dmattauch , good question! I'm pretty sure that HubSpot emails will pull from contact properties since it's that contact record that will...read more
Solved
dmattauch on September 29, 2022
Is there any way to launch a sequence in a response of emails vs creating a new thread of emails? Let's say someone sends me an email, and i want to send the response as a sequence : email 1, email 2 if no response, etc.. Any way of doing so read more
0 upvote
2 Replies
Top Contributor
September 30, 2022
Thanks Karsten
Solved
dmattauch on September 27, 2022
Hi, Let's say i want to send an automated email after 24 hours if customer didn't respond to a support email. Should i use ; marketing emails and define their status as marketing contacts? Or what is the best automation to use there? mar read more
0 upvote
1 Reply
HubSpot Employee
September 27, 2022
In your portal settings you should see some automation in the ticket settings area. There you can see by pipeline the automation that runs. You can c...read more
Solved
dmattauch on September 26, 2022
Hi, In the marketing email i understand that the opening rate is impacted by email privacy rules. Is it also the case in sequence opening rates? if for example, my marketing email has a 80% opening rate(94% adjusted) but my sequence has read more
Participant
September 26, 2022
@dmattauch Hello! This one took some research for me to come up with a hypothesized answer for, it looks like that email privacy mainly affects ma...read more
Solved
dmattauch on September 22, 2022
Hi, How would i go about tracking service email response. Does the property "sales email replied date" would work in a workflow from my support users? Thanks David
0 upvote
1 Reply
Guide | Diamond Partner
September 23, 2022
Hey @dmattauch , These emails will come under marketing emails. In workflows Navigate to > If/then branches > select Marketing emai...read more
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