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aypLeticialoh
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Member since ‎Mar 29, 2021
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Leticia Loh

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Activity

PamelaSoh on October 08, 2019
Delete or recall a chat message or a user comment in conversations inbox
Currently, it's not possible to delete a user comment or recall a chat message if it has been sent out. It'd be really great if we can delete a user comment that has been added to the wrong conversation so as to avoid confusion or to have the abilit read more
Reply Idea Conversations
77 upvotes
16 Replies
aypLeticialoh
Member
October 14, 2022
I think it is very important and basic for any communication platform to have recall function, especially for business used. it is commonly included...read more
basil on January 18, 2020
Time to Close and Time to First Reply Taking Business Hours into Account
We have SLAs with customers that we respond during business hours and during weekdays within a certain time period. It would be greate if the Time to Close and the Time to First Reply KPIs could have an option that they are calculated based on busin read more
Reply Idea Tickets
295 upvotes
75 Replies
aypLeticialoh
Member
March 29, 2021
the system should generate response time reports that take into account business hours at the moment and also avoid weekends and public hoildays to ...read more
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