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SHall
HubSpot Product Team
HubSpot Product Team
Member since ‎Mar 25, 2021
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Sarah Hall

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SHall on January 05, 2024
Calling Data - Share your Feedback
Hi HubSpot Community! We are creating the foundation for additional calling data pages in HubSpot. To ensure these pages are useful and relevant to your needs, we would love to hear your input! What kind of calling data do your reps/te read more
Reply Discussion Calling Enterprise Professional Reports Starter
5 upvotes
1 Reply
SlimBob on June 22, 2023
Offer IVR and Auto-receptionist Support for HubSpot Calling
Without naming any names, your customer service is better than any VOIP provider I've ever dealt with. The integrations they build for HubSpot are clunky, and I wish everyone the best of luck getting help from them to troubleshoot problems with read more
Reply Idea Calling
4 upvotes
4 Replies
SHall
HubSpot Product Team
January 02, 2024
Hi HubSpot Community! We are excited to announce we are in the planning stage for an IVR system in HubSpot. We will update this page as w...read more
PNavarrete on August 03, 2022
Ability to edit/translate the voice message for inbound call recording
Hi team, When a contact calls a number where recording is turned on, a voice message will play informing them that the call is being recorded per call recording laws. There should be an option to customize this recording or at least translate t read more
Reply Idea Calling
28 upvotes
4 Replies
SHall
HubSpot Product Team
January 02, 2024
Hello HubSpot Community! We are starting planning for custom calling consent options. This work will be achieved in a few phases. We will a...read more
JKurcz on April 03, 2023
Number of Rings Before Voicemail
Hello, We are currently using HubSpot for Inbound/Outbound Calls with the Voicemail Feature. It was brought to our attention that the line will ring 8 times before the voicemail will pick up. This is far too long as a customer will probably hang up read more
Reply Idea Calling
28 upvotes
13 Replies
SHall
HubSpot Product Team
October 27, 2023
Hello HubSpot Community! I am a product manager on the Calling Group and would like to hear more about your current workflows with adjusting th...read more
jmangiameli on May 02, 2022
Manage voicemails in HubSpot
Hello HubSpot community! We're excited to offer phone numbers and inbound calling and we know handling voicemails is a big part of inbound calling. Please use this post to let us know how important voicemails are to you and we'll keep you upda read more
Reply Idea Calling
44 upvotes
34 Replies
SHall
HubSpot Product Team
September 21, 2023
Hi HubSpot Community! Custom Voicemail is back...with more personalization! Now, you can upload a personalized audio file to your voic...read more
bfelker on February 21, 2018
Make Call Outcome required
Today call outcome and call type are optional fields for someone who is logging an activity. I need to make them mandatory so that a rep cannot log an activity without populating those 2 fields. How do I do it?
Reply Idea Calling Contacts & Companies
223 upvotes
102 Replies
SHall
HubSpot Product Team
August 31, 2023
Hi @AFD , @NKolev @HubspotterOHIO ! Thanks for your patience as we corrected this. The ability to require call outcomes for manually logged call...read more
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