We can access templates for emails but cannot access anything in our playbooks. That makes no sense to me. If I'm mobile and want to send something from playbook like an agreement after a call to customer, I have to go outside the HubSpot to email read more
In the current process for if/then branches, when a customer tests positive for the specific if/then parameter they are sent down that first branch despite the fact they may test positive for multiple branches. If your intention is to send your read more
As a superadmin I would like to be able to customize the RIGHT sidebar in contacts, companies and other record types with a right sidebar, just like I can already today customize the left sidebar. As a minimum, I want to be able to show/hide the read more
I work in a team spread across 4 different time zones. It would be helpful if each of us could have our local time zone associated with our HS profile and that would carry through when I'm scheduling activities or assigning tasks.
I would like Ticket properties that I can use in lists, to create workflows and to create scores. e.g. Someone has more than 5 tickets open within a 2 month period: Create an internal task to investigate Set a -10 on the Customer Happiness S read more