bsm007

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Brian Mahoney

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bsm007

Top Contributor

January 28, 2026

Reply to Knowledge Base Migration - Theme Editor extremely lacking - don't migrate yet

Oh, I also noticed that I had to change the copyright year in the footer needed to be manually changed. I expected this to change automatically as it...read more

bsm007

Top Contributor

January 28, 2026

Reply to Knowledge Base Migration - Theme Editor extremely lacking - don't migrate yet

I spent more than 2 hours yesterday updating the formatting and shortening articles so I could publish the migrated knowledge base. I was able to res...read more

bsm007

Top Contributor

January 27, 2026

Reply to Knowledge Base Migration - Theme Editor extremely lacking - don't migrate yet

Yes, the outreach was simply to submit a support ticket. Not helpful when I have already outlined issues here. There seems to be a groundswell of dis...read more

bsm007

Top Contributor

January 27, 2026

Reply to Knowledge Base Migration - Theme Editor extremely lacking - don't migrate yet

I noticed this issue with 2 of our articles that did not migrate: “Article is too large and exceeds the 250K character count allowed for KB articles...read more

bsm007

Top Contributor

January 27, 2026

Reply to Knowledge Base Migration - Theme Editor extremely lacking - don't migrate yet

referencing ' Can you share more about the specific features or customizations you’re missing from the previous editor?' -- I shared feedback in the ...read more