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mstlaurent
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mstlaurent on Februar 05, 2024
Customer portal for related companies (multi-site)
Gathering tickets at a company level is a must have. More and more of our customers are in multi-site environments , where tickets are managed by a super-user for all related companies. At present, the portal only allows to view tickets for the Beitrag ansehen
Antworten Idee Contacts & Companies HubSpot Support Tickets
6 Likes
0 Antwort
NatHiggins on Februar 09, 2021
Associate New Conversation to Existing Ticket within the Inbox
Our clients often send emails about existing issues but email us via a new email thread. This means that the new Conversation in the Inbox is not associated with the existing Ticket in which the issue is being discussed internally. Right now, Beitrag ansehen
Antworten Idee Conversations
254 Likes
75 Antworten
mstlaurent
Mitglied
Februar 02, 2024
I'd like our team to be able to associate a conversation in the inbox with an existing ticket in 1 click, rather than having to create a new ticket a...Beitrag ansehen
mstlaurent on Juli 07, 2023
Remove access to deleting comments in conversations
It would be necessary to add a user account restriction that would prevent certain users from deleting comments added to conversations. This interferes with the analysis of service quality, especially when there are exchanges between several agents Beitrag ansehen
Antworten Idee Conversations Users & Teams & Permissions
6 Likes
0 Antwort
mstlaurent on Februar 28, 2023
Filter satisfaction survey responses by agent
For the purpose of evaluating our customer service agents, I would like to be able to filter the satisfaction survey responses by agent directly from the Feedback tool.
Antworten Idee Feedback Surveys
1 Likes
0 Antwort
Rachel_KL on Juni 03, 2020
Associate Chatflow Conversations with Associated Company
I want the ability to auto associate a chatflow conversation to an associated company record. Currently it only associates at the contact level. I am manually add the company association but that's an extra step I don't always remember to go back Beitrag ansehen
Antworten Idee Conversations
32 Likes
12 Antworten
mstlaurent
Mitglied
Februar 10, 2023
It is essential to have a complete picture of a company's recent conversations and to track their conversations with our customer service.
HappyChicken on April 20, 2020
Unpublish form
I would like to see the option to unpublish a form and or to set a limit to the submissions. For example I would like to set a limit of 100 submissions due to a webinar subscription. November 7, 2022 Edit: 931 days and counting. Can someone ple Beitrag ansehen
Antworten Idee Forms
498 Likes
147 Antworten
mstlaurent
Mitglied
Februar 09, 2023
We recently replaced one form with another on our app, and some of our users are still using the old form, as they probably have it bookmarked on the...Beitrag ansehen
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