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mstlaurent
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Member since ‎Mar 16, 2021
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Maude St-Laurent

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mstlaurent on February 05, 2024
Customer portal for related companies (multi-site)
Gathering tickets at a company level is a must have. More and more of our customers are in multi-site environments , where tickets are managed by a super-user for all related companies. At present, the portal only allows to view tickets for the read more
Reply Idea Contacts & Companies HubSpot Support Tickets
6 upvotes
0 Reply
NatHiggins on February 09, 2021
Associate New Conversation to Existing Ticket within the Inbox
Our clients often send emails about existing issues but email us via a new email thread. This means that the new Conversation in the Inbox is not associated with the existing Ticket in which the issue is being discussed internally. Right now, read more
Reply Idea Conversations
254 upvotes
75 Replies
mstlaurent
Member
February 02, 2024
I'd like our team to be able to associate a conversation in the inbox with an existing ticket in 1 click, rather than having to create a new ticket a...read more
mstlaurent on July 07, 2023
Remove access to deleting comments in conversations
It would be necessary to add a user account restriction that would prevent certain users from deleting comments added to conversations. This interferes with the analysis of service quality, especially when there are exchanges between several agents read more
Reply Idea Conversations Users & Teams & Permissions
6 upvotes
0 Reply
mstlaurent on February 28, 2023
Filter satisfaction survey responses by agent
For the purpose of evaluating our customer service agents, I would like to be able to filter the satisfaction survey responses by agent directly from the Feedback tool.
Reply Idea Feedback Surveys
1 upvote
0 Reply
Rachel_KL on June 03, 2020
Associate Chatflow Conversations with Associated Company
I want the ability to auto associate a chatflow conversation to an associated company record. Currently it only associates at the contact level. I am manually add the company association but that's an extra step I don't always remember to go back read more
Reply Idea Conversations
32 upvotes
12 Replies
mstlaurent
Member
February 10, 2023
It is essential to have a complete picture of a company's recent conversations and to track their conversations with our customer service.
HappyChicken on April 20, 2020
Unpublish form
I would like to see the option to unpublish a form and or to set a limit to the submissions. For example I would like to set a limit of 100 submissions due to a webinar subscription. November 7, 2022 Edit: 931 days and counting. Can someone ple read more
Reply Idea Forms
498 upvotes
147 Replies
mstlaurent
Member
February 09, 2023
We recently replaced one form with another on our app, and some of our users are still using the old form, as they probably have it bookmarked on the...read more
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