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mstlaurent
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Member since ‎Mar 16, 2021
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  • Upvotes Received
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Maude St-Laurent

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SMS1 on June 18, 2019
Please create the ability in the Chat tool to add a post-chat survey where I can configure the questions. There should be a mix of options for the question field type to set up the survey i.e. Dropdown, Stars, text box, etc. Something like t read more
243 upvotes
110 Replies
June 08, 2022
Thank you for releasing the ability to have post chat surveys. I am also echoing some of the others requested feature regarding the ability to filter...read more
basil on September 27, 2019
For legal reasons, we need to provide a complete manual. So we need a way to export multiple sections of the KB as pdf.
10 upvotes
2 Replies
Member
March 15, 2022
We also need to provide a complete manual in PDF format to our users and potential clients in tender process. Our previous knowledge bases all had t...read more
mstlaurent on March 09, 2022
Be able to distinguish between internal and external email transfers, so that emails transferred from an internal email are associated with the contact record of the original sender, and external email transfers are associated with the contact recor read more
mstlaurent on March 08, 2022
In the satisfaction survey at the end of the chat, we would like to change the colors associated with the three emojis (red, yellow, green) according to the colors of our design system (another shade of red, yellow and green) so that the chat is an read more
mstlaurent on April 27, 2021
We had this feature in Intercom chat and both customers and agents had fun using it. It helps to make the conversation more friendly.
Member
January 18, 2022
I second this. It keeps the conversations fun from both ends and adds more personality to the responses.
mstlaurent on March 16, 2021
Allow a reading progress bar to be added to an article in the knowledge base , so that our users can see their progress in the article. Progress bar modules are available on the marketplace, but they are not compatible with the knowledge base, o read more
1 upvote
1 Reply
Contributor
March 29, 2021
In general progress bar would be a great default element (progress bar and step-progress) not only for content but also for ABM deal progress stages ...read more
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