Profile

mstlaurent
Member
Member since ‎Mar 16, 2021
  • solutions
    0
  • Replies
    0
  • Upvotes Given
    23
  • Upvotes Received
    90
  • Ideas
    9

about

Please sign in to the Community or get HubSpot free to view user profiles

Following

    Friends list is empty

Maude St-Laurent

This user hasn't created a bio yet. Edit your own profile here!

Activity

mstlaurent on February 05, 2024
Gathering tickets at a company level is a must have. More and more of our customers are in multi-site environments , where tickets are managed by a super-user for all related companies. At present, the portal only allows to view tickets for the read more
NatHiggins on February 09, 2021
Our clients often send emails about existing issues but email us via a new email thread. This means that the new Conversation in the Inbox is not associated with the existing Ticket in which the issue is being discussed internally. Right now, read more
261 upvotes
77 Replies
Member
February 02, 2024
I'd like our team to be able to associate a conversation in the inbox with an existing ticket in 1 click, rather than having to create a new ticket a...read more
mstlaurent on July 07, 2023
It would be necessary to add a user account restriction that would prevent certain users from deleting comments added to conversations. This interferes with the analysis of service quality, especially when there are exchanges between several agents read more
mstlaurent on February 28, 2023
For the purpose of evaluating our customer service agents, I would like to be able to filter the satisfaction survey responses by agent directly from the Feedback tool.
1 upvote
0 Reply
Rachel_KL on June 03, 2020
I want the ability to auto associate a chatflow conversation to an associated company record. Currently it only associates at the contact level. I am manually add the company association but that's an extra step I don't always remember to go back read more
33 upvotes
13 Replies
Member
February 10, 2023
It is essential to have a complete picture of a company's recent conversations and to track their conversations with our customer service.
HappyChicken on April 20, 2020
I would like to see the option to unpublish a form and or to set a limit to the submissions. For example I would like to set a limit of 100 submissions due to a webinar subscription. November 7, 2022 Edit: 931 days and counting. Can someone ple read more
508 upvotes
149 Replies
Member
February 09, 2023
We recently replaced one form with another on our app, and some of our users are still using the old form, as they probably have it bookmarked on the...read more
Bookmark content for quick access to your most helpful threads.
Everyone has to start somewhere! Why not kick-start your journey by telling us a bit more about your interests.

Following

Connecting with fellow members is one of the best ways to get the most out of your experience. Here are some folks to get you started.
Community Badges

My Groups

Find your people by joining Groups based on shared interests. Check out some of our current faves, and feel free to
  • badge
    Content Marketing

    A place for content marketers to share ideas, learn, network, and be inspired.

  • badge
    Social Media

    A place for social media professionals to share ideas, learn, network, and be inspired.

  • badge
    HubFans

    A spot for HubSpot fans to connect and grow.