Profile

MoBlack
Participant
Member since ‎Mar 15, 2021
Message
  • solutions
    0
  • Replies
    1
  • Upvotes Given
    6
  • Upvotes Received
    1
  • Ideas
    0

about

Please sign in to the Community or get HubSpot free to view user profiles

Following

    Friends list is empty

Mo Black

This user hasn't created a bio yet. Edit your own profile here!

Activity

Solved
MoBlack on August 26, 2024
Automatically create a ticket when replying to an old email
Hi All, Does anyone have a good workflow to handle closed tickets when a client replies to an old email? Here is what I am trying to do: If a ticket is more than 7 days, the original ticket is to remain closed and a new ticket is created read more
Reply Discussion best practices Tickets
0 upvote
3 Replies
MoBlack
Participant
September 11, 2024
Thanks @kennedyp I found the article after I created this post and work with the Support team to create a workflow that seems to be working at the ...read more
Solved
MoBlack on August 26, 2024
Automatically create a ticket when replying to an old email
Hi All, Does anyone have a good workflow to handle closed tickets when a client replies to an old email? Here is what I am trying to do: If a ticket is more than 7 days, the original ticket is to remain closed and a new ticket is created read more
Reply Discussion best practices Tickets
0 upvote
3 Replies
MoBlack
Participant
September 11, 2024
Thanks @kennedyp I found the article after I created this post and work with the Support team to create a workflow that seems to be working at the ...read more
efaria on December 29, 2022
First Time to Respond and Time to Close in Business Hours
Hello, It would be beneficial to be able to have the ability to set the first time to respond and time to close tickets in working business hours. Currently, when generating reports for the average time to first response or average time to cl read more
Reply Idea Tickets
86 upvotes
18 Replies
MoBlack
Participant
January 03, 2023
@efaria This request have been reported 3 years ago, but it's not on the current planned feature list with as many upvotes as this had and is very ...read more
View latest posts
Bookmark content for quick access to your most helpful threads.
Get started
Everyone has to start somewhere! Why not kick-start your journey by telling us a bit more about your interests.
Introduce yourself

Following

Connecting with fellow members is one of the best ways to get the most out of your experience. Here are some folks to get you started.
Community Badges

My Groups

Find your people by joining Groups based on shared interests. Check out some of our current faves, and feel free to
  • badge
    Content Marketing

    A place for content marketers to share ideas, learn, network, and be inspired.

  • badge
    Social Media

    A place for social media professionals to share ideas, learn, network, and be inspired.