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VHoang
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Member since ‎Mar 11, 2021
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Vincent Hoang

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basil on January 18, 2020
Time to Close and Time to First Reply Taking Business Hours into Account
We have SLAs with customers that we respond during business hours and during weekdays within a certain time period. It would be greate if the Time to Close and the Time to First Reply KPIs could have an option that they are calculated based on busin read more
Reply Idea Tickets
382 upvotes
101 Replies
VHoang
Member
March 18, 2021
This is very important to us and essentially corrupts data if non business hours are included
claw on December 20, 2018
Create folders in Conversations Inbox to organize threads
Hi Team, just a quick suggestion here 🙂 It can get slightly messy when there are too many messages in our Conversations - Inbox Tool, it would be a great idea if we can create "folders" on the left pane and so we can drag and drop like email clie read more
Reply Idea Conversations
178 upvotes
59 Replies
VHoang
Member
March 11, 2021
If the team had a way to "snooze" or hide tickets where action items were waiting on contact, they can work a lot more efficiently with less clutter....read more
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