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RLefurgy
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Member since ‎Mar 10, 2021
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  • Upvotes Given
    5
  • Upvotes Received
    13
  • Ideas
    1

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Activity

AdamG1 on January 29, 2020
Add "Hourly" to the frequencies in reports
I'd like the ability to create a report that shows the number of chat calls that occur during certain hours. In example if a chat service is open for 12 hours a day, what are the least and most busiest hours on average? Currently we can only filter read more
Reply Idea Conversations
33 upvotes
11 Replies
RLefurgy
Member
February 09, 2022
We are a 24 hour operation and knowing hour by hour for any given dat frame (with averages) is critical. I want to know hourly how many tickets are c...read more
RLefurgy on October 25, 2021
Customize ticket card previews differently based upon pipeline
I found customizing the preview cards for tickets to be very useful. Hewever, Different teams (different pipelines) work differently. Right now you cannot customize them based upon pipeline. That would be helpful.
Reply Idea Tickets
13 upvotes
1 Reply
BradCarter on July 24, 2019
organise/arrange contacts on company record
I'd love to be able to arrange contacts on a company record in order of importance or relevance to the record. Sometimes we have more than 5-10 contacts associated with a company and it would be ideal to arrange them so that the top contacts relevan read more
Reply Idea Contacts & Companies
178 upvotes
68 Replies
RLefurgy
Member
September 28, 2021
This is essential for our business.
1975920 on January 11, 2017
Multiple Email signature
Hello, Can you please make it so I can switch my signatures when i email from hubspot? I need to tailor it to fit the different types of people I speak with. That would be very helpful! Thank you!
Reply Idea Connected Email
320 upvotes
106 Replies
RLefurgy
Member
September 03, 2021
This is a critical issue. Many companies who want to invest into a CRM tool need flexibility, and this is a necessary solution to a common problem.
DerrickCameron on June 22, 2020
Add team signature when sending from shared email outside of Conversations
At present, if you reply by email to a Ticket from the Ticket page, using the Shared Team Email address, HubSpot does not add the Team Signature. However, it does add the Team Signature if you respond to a Ticket from within the Conversation I read more
Reply Idea Connected Email
98 upvotes
44 Replies
RLefurgy
Member
September 03, 2021
Cannot believe this is still an issue. If an agent works two different pieplines and we want (as a best practice) to only have them emailing for...read more
JonnyT on June 27, 2018
Customize Ticket Properties based on Pipeline
We work with several different pipelines of HubSpot service tickets. We would like to set the default for displayed ticket properties based on the pipeline we're working with. For instance, we want to see our custom "Serial Number" field in our RM read more
Reply Idea Tickets
171 upvotes
59 Replies
RLefurgy
Member
September 02, 2021
Hi all +1 To be honest original question brought up 3 years ago and still no solutions? We see this as critical as we currently have 7 pipelines ...read more
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