A data point that compares last customer response and last outgoing CS response to use in a report. This would be helpful to see the customers potentially waiting on CS response.

This is a very standard feature in almost all CRMs and Marketing Automation solutions. The options at the beginning of import ALWAYS include: 1. Only import new records 2. Only update existing records 3. Add new records and updated existing reco read more

Frequently, the floating chat icon hovers over an important button in our app, causing our users to have to minimize the screen to be able to actually click a button. There should be a way for a user to close/minimize/resize/move the floating icon s read more

The team calendar should allow every member to customized their available time slots. In another words have the option for default availbility to overwrite customized availbility. This is because if i am looking to implement a 24 hours meetin read more