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jgerlach
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Membre depuis ‎mars 4, 2021
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  • Mentions J'aime ajoutées
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  • Mentions J'aime obtenues
    13
  • Idées
    11

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Jordan Gerlach

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Activité

TVento le Avril 01, 2021
To my surprise it is not possible to send email to company-based lists. We have an integration between CRM system Koho and HubSpot, and store a lot of business critical information about contracts and customers in Koho. The integration pushes d Lire la suite
182 Mentions J'aime
52 Réponses
Membre
Août 02, 2022
If I was in marketing, this alone would keep me from paying for the marketing hub. Kind of an unbelievable hurdle when you are talking about a market...Lire la suite
Melb11 le Mars 30, 2021
I think we need more reporting capabilities with the KB, analytics. Like visuals, graphs over time, sources, click rates. We activated the knowledgebase at the same time as we activated a chatbot. I have reached out to support multiple times due the Lire la suite
Membre
Avril 07, 2022
Very good point ^^ Agreed!
James-Preseem le Août 19, 2020
I have customers who have a habit of replying to an old email related to a previously closed ticket as a means to initiate a new ticket. As you can imagine this automatically reopens the old ticket and appends the details of a completely unrelate Lire la suite
208 Mentions J'aime
57 Réponses
Membre
Décembre 01, 2021
This should be standard, out of the box functionality. Set number of days to allow ticket to reopen. Boom, done. I have no interest in the hacky work...Lire la suite
James-Preseem le Août 19, 2020
I have customers who have a habit of replying to an old email related to a previously closed ticket as a means to initiate a new ticket. As you can imagine this automatically reopens the old ticket and appends the details of a completely unrelate Lire la suite
208 Mentions J'aime
57 Réponses
Membre
Décembre 01, 2021
This should be standard, out of the box functionality. Set number of days to allow ticket to reopen. Boom, done. I have no interest in the hacky work...Lire la suite
James-Preseem le Août 19, 2020
I have customers who have a habit of replying to an old email related to a previously closed ticket as a means to initiate a new ticket. As you can imagine this automatically reopens the old ticket and appends the details of a completely unrelate Lire la suite
208 Mentions J'aime
57 Réponses
Membre
Décembre 01, 2021
This should be standard, out of the box functionality. Set number of days to allow ticket to reopen. Boom, done. I have no interest in the hacky work...Lire la suite
brittanyCP1 le Mai 07, 2020
Please, for the love of all things statistics and reporting, allow the ability for averages in a report! We are trying to see not only our demos booked and completed for a certain time frame, but the running average of demos booked. That way, we ca Lire la suite
52 Mentions J'aime
15 Réponses
Membre
Novembre 11, 2021
This is most certainly not solved. CES ratings, NPS ratings are considered non numeric values, even though they are. 1-7 and 1-10 respectively. HOW A...Lire la suite
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