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jgerlach
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Miembro desde ‎mar 4, 2021
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Jordan Gerlach

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TVento en Abril 01, 2021
Sending email to company-based list
To my surprise it is not possible to send email to company-based lists. We have an integration between CRM system Koho and HubSpot, and store a lot of business critical information about contracts and customers in Koho. The integration pushes d Leer más
Responder Idea Lists Marketing Emails
182 Me gusta
52 Respuestas
jgerlach
Miembro
Agosto 02, 2022
If I was in marketing, this alone would keep me from paying for the marketing hub. Kind of an unbelievable hurdle when you are talking about a market...Leer más
Melb11 en Marzo 30, 2021
Knowledgebase Reporting
I think we need more reporting capabilities with the KB, analytics. Like visuals, graphs over time, sources, click rates. We activated the knowledgebase at the same time as we activated a chatbot. I have reached out to support multiple times due the Leer más
Responder Idea Analytics Tools Dashboards & Reports Knowledge Base
11 Me gusta
5 Respuestas
jgerlach
Miembro
Abril 07, 2022
Very good point ^^ Agreed!
James-Preseem en Agosto 19, 2020
Prevent previously closed tickets from reopening.
I have customers who have a habit of replying to an old email related to a previously closed ticket as a means to initiate a new ticket. As you can imagine this automatically reopens the old ticket and appends the details of a completely unrelate Leer más
Responder Idea Conversations Reporting Tickets
210 Me gusta
63 Respuestas
jgerlach
Miembro
Diciembre 01, 2021
This should be standard, out of the box functionality. Set number of days to allow ticket to reopen. Boom, done. I have no interest in the hacky work...Leer más
James-Preseem en Agosto 19, 2020
Prevent previously closed tickets from reopening.
I have customers who have a habit of replying to an old email related to a previously closed ticket as a means to initiate a new ticket. As you can imagine this automatically reopens the old ticket and appends the details of a completely unrelate Leer más
Responder Idea Conversations Reporting Tickets
210 Me gusta
63 Respuestas
jgerlach
Miembro
Diciembre 01, 2021
This should be standard, out of the box functionality. Set number of days to allow ticket to reopen. Boom, done. I have no interest in the hacky work...Leer más
James-Preseem en Agosto 19, 2020
Prevent previously closed tickets from reopening.
I have customers who have a habit of replying to an old email related to a previously closed ticket as a means to initiate a new ticket. As you can imagine this automatically reopens the old ticket and appends the details of a completely unrelate Leer más
Responder Idea Conversations Reporting Tickets
210 Me gusta
63 Respuestas
jgerlach
Miembro
Diciembre 01, 2021
This should be standard, out of the box functionality. Set number of days to allow ticket to reopen. Boom, done. I have no interest in the hacky work...Leer más
brittanyCP1 en May 07, 2020
Averages In Reporting
Please, for the love of all things statistics and reporting, allow the ability for averages in a report! We are trying to see not only our demos booked and completed for a certain time frame, but the running average of demos booked. That way, we ca Leer más
Responder Idea Sales Reporting
52 Me gusta
15 Respuestas
jgerlach
Miembro
Noviembre 11, 2021
This is most certainly not solved. CES ratings, NPS ratings are considered non numeric values, even though they are. 1-7 and 1-10 respectively. HOW A...Leer más
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