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jgerlach
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Member since ‎Mar 4, 2021
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Jordan Gerlach

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Activity

TVento on April 01, 2021
To my surprise it is not possible to send email to company-based lists. We have an integration between CRM system Koho and HubSpot, and store a lot of business critical information about contracts and customers in Koho. The integration pushes d read more
149 upvotes
45 Replies
Member
August 02, 2022
If I was in marketing, this alone would keep me from paying for the marketing hub. Kind of an unbelievable hurdle when you are talking about a market...read more
Melb11 on March 30, 2021
I think we need more reporting capabilities with the KB, analytics. Like visuals, graphs over time, sources, click rates. We activated the knowledgebase at the same time as we activated a chatbot. I have reached out to support multiple times due the read more
Member
April 07, 2022
Very good point ^^ Agreed!
James-Preseem on August 19, 2020
I have customers who have a habit of replying to an old email related to a previously closed ticket as a means to initiate a new ticket. As you can imagine this automatically reopens the old ticket and appends the details of a completely unrelate read more
131 upvotes
32 Replies
Member
December 01, 2021
This should be standard, out of the box functionality. Set number of days to allow ticket to reopen. Boom, done. I have no interest in the hacky work...read more
James-Preseem on August 19, 2020
I have customers who have a habit of replying to an old email related to a previously closed ticket as a means to initiate a new ticket. As you can imagine this automatically reopens the old ticket and appends the details of a completely unrelate read more
131 upvotes
32 Replies
Member
December 01, 2021
This should be standard, out of the box functionality. Set number of days to allow ticket to reopen. Boom, done. I have no interest in the hacky work...read more
James-Preseem on August 19, 2020
I have customers who have a habit of replying to an old email related to a previously closed ticket as a means to initiate a new ticket. As you can imagine this automatically reopens the old ticket and appends the details of a completely unrelate read more
131 upvotes
32 Replies
Member
December 01, 2021
This should be standard, out of the box functionality. Set number of days to allow ticket to reopen. Boom, done. I have no interest in the hacky work...read more
brittanyCP1 on May 07, 2020
Please, for the love of all things statistics and reporting, allow the ability for averages in a report! We are trying to see not only our demos booked and completed for a certain time frame, but the running average of demos booked. That way, we ca read more
49 upvotes
12 Replies
Member
November 11, 2021
This is most certainly not solved. CES ratings, NPS ratings are considered non numeric values, even though they are. 1-7 and 1-10 respectively. HOW A...read more
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