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jgerlach
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Member since ‎Mar 4, 2021
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Jordan Gerlach

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Melb11 on March 30, 2021
I think we need more reporting capabilities with the KB, analytics. Like visuals, graphs over time, sources, click rates. We activated the knowledgebase at the same time as we activated a chatbot. I have reached out to support multiple times due the read more
Member
April 07, 2022
Very good point ^^ Agreed!
James-Preseem on August 19, 2020
I have customers who have a habit of replying to an old email related to a previously closed ticket as a means to initiate a new ticket. As you can imagine this automatically reopens the old ticket and appends the details of a completely unrelate read more
100 upvotes
29 Replies
Member
June 08, 2022
I think this would be a great improvement! We are currently using tikcet pipelines for: support, onboarding and training. We do not want the Tick...read more
James-Preseem on August 19, 2020
I have customers who have a habit of replying to an old email related to a previously closed ticket as a means to initiate a new ticket. As you can imagine this automatically reopens the old ticket and appends the details of a completely unrelate read more
100 upvotes
29 Replies
Member
June 08, 2022
I think this would be a great improvement! We are currently using tikcet pipelines for: support, onboarding and training. We do not want the Tick...read more
James-Preseem on August 19, 2020
I have customers who have a habit of replying to an old email related to a previously closed ticket as a means to initiate a new ticket. As you can imagine this automatically reopens the old ticket and appends the details of a completely unrelate read more
100 upvotes
29 Replies
Member
June 08, 2022
I think this would be a great improvement! We are currently using tikcet pipelines for: support, onboarding and training. We do not want the Tick...read more
brittanyCP1 on May 07, 2020
Please, for the love of all things statistics and reporting, allow the ability for averages in a report! We are trying to see not only our demos booked and completed for a certain time frame, but the running average of demos booked. That way, we ca read more
45 upvotes
10 Replies
Member
November 11, 2021
This is most certainly not solved. CES ratings, NPS ratings are considered non numeric values, even though they are. 1-7 and 1-10 respectively. HOW A...read more
jgerlach on October 25, 2021
Really dissappointed this is still the only portion of the hub you have not created a full integration between standard objects part of the SF integration. I have been struggling to get these two systems two work together for nearly a year. This c read more
2 upvotes
0 Reply
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