evanweisenfeld

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Evan Weisenfeld

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evanweisenfeld on March 31, 2022

Include chat survey option in chat transcript emails

With the new post-chat survey options created (thank you for that), it would be great to be able to include the ability to respond to the survey in the chat transcript email that gets sent out. People often close out of the chat before the chat is c read more

Reply Idea Live Chat & Bots

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evanweisenfeld

Member

January 20, 2022

Reply to Chatflow Knowledge Base lookup action: search specific category

Great idea - this would be really useful to us. We are using the new Business Units feature and having different responses by business unit would be ...read more

evanweisenfeld

Member

January 13, 2022

Reply to Add ability to set a contact to a Marketing Contact from directly within their contact record

So glad you agree - 8 steps is totally crazy. You would think this would be a simple change.

evanweisenfeld

Member

August 11, 2021

Reply to Add ability to set a contact to a Marketing Contact from directly within their contact record

Totally, the current approach is frustrating. If you are on a contact record, you should be able to change this. You shouldn't have to go to contacts...read more

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