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Wordna
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Member since ‎Sep 9, 2017
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Wordna on February 24, 2025
Create Ticket for Outgoing Email Associated with Correct Contact
We switched from ZenDesk to HubSpot for our ticketing and we are missing ZenDesk's Email API ( https://support.zendesk.com/hc/en-us/articles/4408839419034-Using-the-Mail-API-to-update-ticket-properties-from-your-inbox ). Basically, the ZenDesk read more
Reply Idea Conversations Tickets
7 upvotes
2 Replies
Wordna on November 15, 2024
Consolidated Notifications (Only 1 Notification per Event)
Currently a single event/activity can generate multiple notifications. For example, a response to a Conversation in a Ticket can generate: _____________replied to your Email conversation An incoming email was logged on records you're following read more
Reply Idea User Notifications
0 upvote
0 Reply
Wordna on October 29, 2024
Notification for Comments on Owned Conversations
I assumed that the "Comments on activity you're involved in" notification would generate emails for internal comments left on Conversations I own but apparently Conversations are not "activities" and there is actually currently no notification avail read more
Reply Idea Conversations
2 upvotes
1 Reply
Wordna
Top Contributor
September 14, 2022
Reply to Logging Incoming Emails Using Google Workspace's Default Routing Rules
Idea has been submitted here: https://community.hubspot.com/t5/HubSpot-Ideas/Logging-Incoming-Emails-Using-Google-Workspace-s-Default-Routing/idi-p/...read more
Wordna on September 14, 2022
Logging Incoming Emails Using Google Workspace's Default Routing Rules
Unfortunately "If a non-contact sends you a new email that is not part of an existing thread, this email will not log to HubSpot and a new contact record will not be created. When you reply to this email and select the Log checkbox or include the BC read more
Reply Idea Connected Email Integrations
7 upvotes
2 Replies
Solved
Wordna on September 14, 2022
Logging Incoming Emails Using Google Workspace's Default Routing Rules
Unfortunately "If a non-contact sends you a new email that is not part of an existing thread, this email will not log to HubSpot and a new contact record will not be created. When you reply to this email and select the Log checkbox or include the BC read more
Reply Discussion Connected Email CRM Integrations
0 upvote
3 Replies
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