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SDaub
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Member since ‎Feb 19, 2021
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Serena Daub

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Activity

mnyhart0 on April 06, 2023
Choose original sender of email forwards set specific domains
The toggle that is able to choose the original sender as the associated contact is great, but it would be just a little bit better if we could set it for specific email domains.
Reply Idea Conversations
2 upvotes
3 Replies
SDaub
Member
November 23, 2023
We are very much in need of this as well. We would like to see the original sender as the contact on tickets coming from our own domain, but the act...read more
AHWSOL on November 20, 2023
Remove text before forwarding an email
Hi! Sometimes when we want to forward an email from the conversation inbox, we need to remove some of the text in the prevouis email chain. When we click on the forward button, we would like to be able to see the whole chain that we are about to for read more
Reply Idea Conversations
1 upvote
1 Reply
SDaub
Member
November 23, 2023
Would also add - we would like to be able to see/delete text from the previous emails when we reply as well!
SDaub on November 10, 2022
Conditional Required properties
The new required properties feature is great but I would love it if they were conditional. For example we want to prevent employees from closing a ticket without an owner so we have made the ticket owner a required property. But now it is asking e read more
Reply Idea Tickets
3 upvotes
0 Reply
JeffSwitzer on October 08, 2019
Restore previous contact list
Hi Team, I'm looking to get a feature for static and non static lists implemnted. Can we have a restore contacts to list or restore list to previous version. I just accidentally deleted some contacts from a huge static list and Itd be nice if I read more
Reply Idea Lists
89 upvotes
10 Replies
SDaub
Member
August 25, 2022
Agree! we just had all of the contacts from a list deleted with no option but to recreate the list and once again have everyone go through the list a...read more
SDaub on June 10, 2022
Search in Spam folder
Would love to be able to search for emails in the spam folder in conversations!
Reply Idea Conversations
0 upvote
0 Reply
kthng on October 26, 2020
Filter custom object based on associated company records
Posting on behalf of a customer! The current custom object tool does not allow for us to filter/create a list of custom objects based on the company associated as well as based on the properties of a custom object. It will be great if we c read more
Reply Idea Custom Objects
219 upvotes
61 Replies
SDaub
Member
June 10, 2022
We definitely need this on our end as well! Even just being able to see the company associated with the custom object in the columns of the list vie...read more
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