• Learn how AI and automation actually work in your Help Desk. Ask our experts how to improve team speed and customer happiness! AMA Nov 17-21.

    Ask us anything

Profile

kl-bw
Member
Member since ‎Feb 19, 2021
Message
  • solutions
    0
  • Replies
    0
  • Upvotes Given
    5
  • Upvotes Received
    0
  • Ideas
    2

about

Please sign in to the Community or get HubSpot free to view user profiles

Following

    Friends list is empty

Karl Löfdahl

This user hasn't created a bio yet. Edit your own profile here!

Activity

kl-bw on September 11, 2025
Full (or at least some) User Control Over Notification CTAs in Workflows
Currently, notifications sent via workflows (to both Slack and email) automatically include hardcoded CTAs like "View in HubSpot" and "Summarize with Breeze". This idea proposes giving users full control to remove or customize these elements. The P read more
Reply Idea Tickets User Notifications
0 upvote
0 Reply
kl-bw on September 11, 2025
Notifications rendered unusable due to forced CTAs
There is a fundamental design flaw in HubSpot's notification system that needs to be addressed immediately. In both Slack and email notifications created through workflows, HubSpot automatically injects non-configurable Call-to-Action (CTA) buttons read more
Reply Discussion Service
0 upvote
1 Reply
kl-bw on July 01, 2025
Assign Team, not Member
Our whole workflow is built upon members picking the tickets they are suited for and have time for atm. This woirked out of the box in Zendesk, while HS forces me to assign a specific member. My wish is to simply allow me to assign a team , and N read more
Reply Idea HubSpot Support
0 upvote
0 Reply
kl-bw
Member
June 14, 2021
Reply to Recurring Tasks
I submitted that form ages ago and have not gotten any response. So it's a bit irritating when HS claims "we now have the ability to manually make a ...read more
kl-bw
Member
April 20, 2021
Reply to Recurring Tasks
@sjudson It's been months since "it's being rolled out in the coming weeks". Any movement yet? I'm holding off on development until this is doable...read more
View latest posts
Bookmark content for quick access to your most helpful threads.
Get started
Everyone has to start somewhere! Why not kick-start your journey by telling us a bit more about your interests.
Introduce yourself

Following

Connecting with fellow members is one of the best ways to get the most out of your experience. Here are some folks to get you started.
Community Badges

My Groups

Find your people by joining Groups based on shared interests. Check out some of our current faves, and feel free to
  • badge
    Content Marketing

    A place for content marketers to share ideas, learn, network, and be inspired.

  • badge
    Social Media

    A place for social media professionals to share ideas, learn, network, and be inspired.