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AMunoz
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Member since ‎Feb 17, 2021
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AMunoz
Participant
July 21, 2021
Reply to CSAT Survey
@Lucila-Andimol im having the same issue. Like Jan B Id like to send thge CSAT (Not CES) when a ticket is set to closed, providing they haven't...read more
AMunoz
Participant
March 18, 2021
Reply to Issue Tagging on Conversations
Having this feature would signifigantly help our team understand the type of requests we are recving along with the volume. Hope to see this in the f...read more
AMunoz
Participant
February 25, 2021
Reply to Contact or Company Tags?
Not quite the same use case, but our team would love to have the option to tag tickets - ideally with sub tags. We have dozens of tag types for our c...read more
AMunoz
Participant
February 17, 2021
Reply to Can you customize ticket categories with the free version?
Hey @Josh I have the same ask as Laura - Im coming from a tradition ticketing background and finding it difficult to adjust to HS support and woul...read more
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