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AMunoz
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Member since ‎Feb 17, 2021
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Activity

Solved
JanB on May 19, 2020
CSAT Survey
Hello, I want to be able to auto send the CSAT survey when a ticket is set to closed, but it seems HS won't allow me to re-enroll customers who have already been sent the survey. Ideally, I'd like to send to any contact who have a ticket set to read more
Reply Discussion Survey Setup
3 upvotes
7 Replies
AMunoz
Participant
July 21, 2021
@Lucila-Andimol im having the same issue. Like Jan B Id like to send thge CSAT (Not CES) when a ticket is set to closed, providing they haven't...read more
williamwright on February 21, 2020
Issue Tagging on Conversations
When a customer service agent handles a conversation from email, message or chat it would be nice to assign an issue category, so an agent can flag the conversation as: shipping issue, or missing account information. So within dashboards dire read more
Reply Idea Conversations
222 upvotes
65 Replies
AMunoz
Participant
March 18, 2021
Having this feature would signifigantly help our team understand the type of requests we are recving along with the volume. Hope to see this in the f...read more
ccds11 on March 17, 2017
Contact or Company Tags?
Is there a process for associating tags to contacts or companies? If not, is there another way in which to associate certain qualities to contacts and/or companies that are not already listed?
Reply Idea Contacts & Companies
478 upvotes
242 Replies
AMunoz
Participant
February 25, 2021
Not quite the same use case, but our team would love to have the option to tag tickets - ideally with sub tags. We have dozens of tag types for our c...read more
Solved
LauraBarger on March 05, 2020
Can you customize ticket categories with the free version?
Right now when someone creates a ticket they're given the options for: Product Issues Billing Issue Feature Request General inquiry Can you customize these and then create sub-categories?
Reply Discussion
1 upvote
3 Replies
AMunoz
Participant
February 17, 2021
Hey @Josh I have the same ask as Laura - Im coming from a tradition ticketing background and finding it difficult to adjust to HS support and woul...read more
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