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JByrne
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Member since ‎Feb 17, 2021
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Joe Byrne

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basil on January 18, 2020
Time to Close and Time to First Reply Taking Business Hours into Account
We have SLAs with customers that we respond during business hours and during weekdays within a certain time period. It would be greate if the Time to Close and the Time to First Reply KPIs could have an option that they are calculated based on busin read more
Reply Idea Tickets
382 upvotes
101 Replies
JByrne
Member
May 20, 2021
We have recently moved over to HubSpot for our support. We run support in UK office hours. Currently not having this feature means that our first res...read more
JoanneTapping on September 10, 2018
Enable Ticket ID to display in subject line of all email comms within a ticket
Whilst the Ticket system is useful, when you have 150-200 tickets in varying pipelines within ServiceHub can be confusing when searching for a particular ticket. It would be immensly valuable to include the Ticket ID to all subsequent emails fro read more
Reply Idea Tickets
223 upvotes
72 Replies
JByrne
Member
February 17, 2021
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