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bw-adb
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Member since ‎Feb 16, 2021
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Alex Douglas-Bailey

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Activity

TShafer on July 20, 2023
What setting is needed for Copy Permissions to a New User
I have a new anlyst that I want to take over the role of setting up new users. She is not ready to be a Super Admin, but I thought this would be a good step in that direction. However I cannot find the setting that allows her to "Copy Permissions read more
Reply Discussion Admin
1 upvote
3 Replies
bw-adb
Participant
November 14, 2023
Please make it an option within the existing permissions of 'Account Management' - adding users, amending permission sets, etc. to allow use of the ...read more
DCook4343 on February 24, 2023
Automatically Switch User Chat Statuses to Away at End of Day
One common mistake by some users is that they leave themselves as available for chat and are then automatically assigned chats when they are technically not available. It would be great to have the option to automatically set users chat status t read more
Reply Idea Account Settings
4 upvotes
2 Replies
bw-adb
Participant
September 19, 2023
Agreed. Additionally it would be useful to mark bank holidays or specific non-working days for such instance where a user forgets to mark themselves ...read more
Calebb on July 12, 2019
Chat notifications and end-user 'leave' chat option
End-user chat window must-have features Give them a way to leave/close the chat from their end Show an indicator when the end-user leaves, such as "'User' has left the chat [timestamp]", e.g. when they close their browser or navigate away from th read more
Reply Idea Conversations
27 upvotes
12 Replies
bw-adb
Participant
September 19, 2023
This is a needed feature. Chat agents can spend time waiting for a response and have to manage multiple chats at the same time, if they cannot move o...read more
YiRui_Chua on September 06, 2021
Sending customer a copy of their form submission
Hey team! Raising this for a customer Currently, users do not have the option to send a copy of their form submission to customers. I feel that this is a basic feature that should be included. I am aware of other workarounds such as forwarding su read more
Reply Idea Forms
13 upvotes
1 Reply
bw-adb
Participant
April 27, 2023
I would like to re-iterate this is a necessary feature that end-users should have when submitting a form to our HubSpot hosted site. They should be a...read more
jdcrwn on May 29, 2021
Custom Business Day/Holiday Calendar for Chat bot availailty
Would be nice to have a feature to customize what days are recognized as non-business days. It'd be convenient to set certain days to automatically offline/office closed (not just weekends) for our clients on chat.
Reply Idea Live Chat & Bots
44 upvotes
18 Replies
bw-adb
Participant
April 11, 2023
A must have feature!!!! Bank holidays often mean people take A/L and we cannot be then relying on someone to remember to turn the chat availability o...read more
AmandaStutzman on January 11, 2019
Chat Rep Availability Reporting
It would be very helpful to see how much time chat representatives are set to available. Currently, reps could set themselves to away without supervisors knowing and ultimately reducing the number of incoming chats. In order to analyze reps effect read more
Reply Idea Conversations
98 upvotes
27 Replies
bw-adb
Participant
August 02, 2022
+1
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