It would be very helpful to see how much time chat representatives are set to available. Currently, reps could set themselves to away without supervisors knowing and ultimately reducing the number of incoming chats. In order to analyze reps effect read more
It would be good if we can controll log in based on the IP address that user access to the account.
The reason being is our clients wants to limit the access from external net work. This way, we can ensure that the access from external networ read more