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AreebAhmad
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Miembro desde ‎feb 8, 2021
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CPSCB en Agosto 25, 2020
Automate Ticket Assignment Rotation
Use Case: Our support team rotates who handles incoming Conversations and Tickets. In the Conversation inbox, we can automate assignment round robin style to allow multiple agents to work a given inbox while ensuring no Conversations slip through Leer más
Responder Idea Tickets Workflows
34 Me gusta
12 Respuestas
AreebAhmad
Miembro
Marzo 19, 2021
@CPSCB We would also love to know how you created that workflow. It will be very useful for us too. Will be really grateful if you could please sh...Leer más
claw en Diciembre 02, 2018
Exporting Knowledge Base articles
It will be nice if there's an option to export KB articles 🙂 As we do have the option to do so in website pages, landing pages and blogs.
Responder Idea Knowledge Base
213 Me gusta
58 Respuestas
AreebAhmad
Miembro
Marzo 19, 2021
We really want this feature. It's a must-have
Pastor en Octubre 31, 2018
Mark conversations as read / unread
The sales manager reassigns the owner of the incoming conversations to different persons, but once you click on a conversation it is marked as read (the green dot disappears). In order to have some control of the conversations, it would be helpful Leer más
Responder Idea Conversations
167 Me gusta
82 Respuestas
AreebAhmad
Miembro
Marzo 18, 2021
This is a basic feature that absolutely must be implemented. It just doesn't make sense that an email inbox like feature has no way to mark messages ...Leer más
basil en Agosto 25, 2019
Automatically Assign Conversations to Custom Hubspot Owner, based on availability
Right now we can automatically assign incomign email conversations to Contact owner a specific team or list of users In our company, the contact owners are from the sales team. So we have a custom owner property for the support contact owner. H Leer más
Responder Idea Conversations
92 Me gusta
27 Respuestas
AreebAhmad
Miembro
Febrero 18, 2021
This is an absolute must-have for us too. Being able to automatically assign incoming email conversations (and replies) only to available agents is a...Leer más
catan en Julio 05, 2019
Customize the message sent after the user submits their email address
Currently, in a regular live chatflow, after the user submits their email address, a default message shows – " Thanks. We'll be in touch as soon as possible." This could make the visitor think that there's no one online and could prompt th Leer más
Responder Idea Conversations
43 Me gusta
13 Respuestas
AreebAhmad
Miembro
Febrero 08, 2021
Currently, in the chatflow, once a user submits email, the bot replies "We typically reply in a few minutes" It is absolutely necessary to be able ...Leer más
Johannes1991 en Agosto 07, 2019
Ability to turn on / off the "Press Enter to Send Message" function in Chat.
It would be great to have the option, as you do in Linkedin, to toggle this on / off per user. Sometimes it is easy to accidentally press Enter or want to start a new line and instead you send a chat message.
Responder Idea HubSpot Support
65 Me gusta
26 Respuestas
AreebAhmad
Miembro
Febrero 08, 2021
What if one accidentally hits Enter/Return key? The message will get sent when you didn't want it to
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