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AreebAhmad
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Member since ‎Feb 8, 2021
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Areeb Ahmad

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CPSCB on August 25, 2020
Automate Ticket Assignment Rotation
Use Case: Our support team rotates who handles incoming Conversations and Tickets. In the Conversation inbox, we can automate assignment round robin style to allow multiple agents to work a given inbox while ensuring no Conversations slip through read more
Reply Idea Tickets Workflows
28 upvotes
12 Replies
AreebAhmad
Member
March 19, 2021
@CPSCB We would also love to know how you created that workflow. It will be very useful for us too. Will be really grateful if you could please sh...read more
claw on December 02, 2018
Exporting Knowledge Base articles
It will be nice if there's an option to export KB articles 🙂 As we do have the option to do so in website pages, landing pages and blogs.
Reply Idea Knowledge Base
209 upvotes
57 Replies
AreebAhmad
Member
March 19, 2021
We really want this feature. It's a must-have
Pastor on October 31, 2018
Mark conversations as read / unread
The sales manager reassigns the owner of the incoming conversations to different persons, but once you click on a conversation it is marked as read (the green dot disappears). In order to have some control of the conversations, it would be helpful read more
Reply Idea Conversations
148 upvotes
71 Replies
AreebAhmad
Member
March 18, 2021
This is a basic feature that absolutely must be implemented. It just doesn't make sense that an email inbox like feature has no way to mark messages ...read more
basil on August 25, 2019
Automatically Assign Conversations to Custom Hubspot Owner, based on availability
Right now we can automatically assign incomign email conversations to Contact owner a specific team or list of users In our company, the contact owners are from the sales team. So we have a custom owner property for the support contact owner. H read more
Reply Idea Conversations
88 upvotes
25 Replies
AreebAhmad
Member
February 18, 2021
This is an absolute must-have for us too. Being able to automatically assign incoming email conversations (and replies) only to available agents is a...read more
catan on July 05, 2019
Customize the message sent after the user submits their email address
Currently, in a regular live chatflow, after the user submits their email address, a default message shows – " Thanks. We'll be in touch as soon as possible." This could make the visitor think that there's no one online and could prompt th read more
Reply Idea Conversations
41 upvotes
13 Replies
AreebAhmad
Member
February 08, 2021
Currently, in the chatflow, once a user submits email, the bot replies "We typically reply in a few minutes" It is absolutely necessary to be able ...read more
Johannes1991 on August 07, 2019
Ability to turn on / off the "Press Enter to Send Message" function in Chat.
It would be great to have the option, as you do in Linkedin, to toggle this on / off per user. Sometimes it is easy to accidentally press Enter or want to start a new line and instead you send a chat message.
Reply Idea HubSpot Support
58 upvotes
24 Replies
AreebAhmad
Member
February 08, 2021
What if one accidentally hits Enter/Return key? The message will get sent when you didn't want it to
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