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AreebAhmad
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Member since ‎Feb 8, 2021
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Areeb Ahmad

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Activity

CPSCB on August 25, 2020
Use Case: Our support team rotates who handles incoming Conversations and Tickets. In the Conversation inbox, we can automate assignment round robin style to allow multiple agents to work a given inbox while ensuring no Conversations slip through read more
20 upvotes
9 Replies
Contributor | Platinum Partner
May 18, 2022
@CPSCB I would also love to know how you have created this workflow. Struggling with the same issue right now. Any insight would be extremely use...read more
claw on December 02, 2018
It will be nice if there's an option to export KB articles 🙂 As we do have the option to do so in website pages, landing pages and blogs.
198 upvotes
47 Replies
Member
June 20, 2022
hm, CSV format is not particularly helpful for KB articles... Please consider pdf printing.
Pastor on October 31, 2018
The sales manager reassigns the owner of the incoming conversations to different persons, but once you click on a conversation it is marked as read (the green dot disappears). In order to have some control of the conversations, it would be helpful read more
99 upvotes
40 Replies
Member
July 01, 2022
This is insane. I see this conversation started in late 2018 and yet the Hubspot development team still has not pushed this feature. How the F does t...read more
basil on August 25, 2019
Right now we can automatically assign incomign email conversations to Contact owner a specific team or list of users In our company, the contact owners are from the sales team. So we have a custom owner property for the support contact owner. H read more
68 upvotes
20 Replies
Member
March 22, 2022
@cdewey22 We have the same problem! We need to be able to route to customer service members of our team who are not the owner!
catan on July 05, 2019
Currently, in a regular live chatflow, after the user submits their email address, a default message shows – " Thanks. We'll be in touch as soon as possible." This could make the visitor think that there's no one online and could prompt th read more
29 upvotes
9 Replies
Participant
April 01, 2022
This is VERY frustrating and it gives the wrong message to the customer. PLEASE prioritize this ASAP!
Johannes1991 on August 07, 2019
It would be great to have the option, as you do in Linkedin, to toggle this on / off per user. Sometimes it is easy to accidentally press Enter or want to start a new line and instead you send a chat message.
25 upvotes
12 Replies
Member
March 21, 2022
Yes, yes and YES !!!!
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