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Jeroen18
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Member since ‎Feb 4, 2021
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  • Upvotes Given
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  • Upvotes Received
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Activity

Solved
JanB on May 19, 2020
Hello, I want to be able to auto send the CSAT survey when a ticket is set to closed, but it seems HS won't allow me to re-enroll customers who have already been sent the survey. Ideally, I'd like to send to any contact who have a ticket set to read more
3 upvotes
7 Replies
Participant
November 10, 2023
Hi @rvzello , Thanks for your very straightforward solution. Beautiful in its simplicity. What I do not yet grasp, is do I prevent surveys being ...read more
Solved
Clangy on July 05, 2023
Hi, everyone! We're trying to send a CSAT Survey to contacts that have recently engaged with our Customer Service team. The initial send out is for existing contacts with closed tickets, but moving forward, we want to automate this through a Workfl read more
0 upvote
2 Replies
Participant
November 08, 2023
Dear Karsten, I do not see how this can work. You can select criteria related to tickets (such as 'ticket status is closed'). You can also choose...read more
Eleven11 on October 04, 2021
Custom surveys are great. That's a step in the right direction. However, feedback/surveys can't be associated with tickets (manually or automated). Only NPS surveys show up on the ticket in the Recent Feedback section in the assocations panel. This read more
72 upvotes
18 Replies
Participant
November 08, 2023
We need this. Absolute no-brainer. What's the use of CSAT surveys if you can't use them on closed tickets (or re-enroll associated contacts)???
Jeroen18 on July 10, 2023
I have created a team decated to a spcific sales channel in our HubSpot account. I want to assign CRM companies and contacts to this specific team. The purpose is that only members of this specific team can see/edit the data related to assigne read more
TSR on July 02, 2018
Hi All, We have recently been experimenting with all the HubSpot tools and they seem to be working well for us, But a big issue we have found is the inability to use our custom domains we have added as the link for our Document tracking and attac read more
169 upvotes
72 Replies
Participant
January 10, 2023
When I create a quote in HubSpot, it is very easy to include a URL (for instance to our general terms page on our website) and RENAME that url to "ou...read more
Lucila-Andimol on June 15, 2021
Sometimes when a deal is closed won, with an approved/sign quotes changes must be made (because of a sales misunderstanding or error) Even if the sales team create a new quote for approval, this old quote need to be canceled. We need this functi read more
Participant
December 15, 2022
I agree with @CUrsu1 100%
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