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DavidMc
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Member since ‎Feb 3, 2021
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DavidMc on May 11, 2022
We are switching from tickets generated from connected emails to tickets directly created via the HS API from a form on our website. We have this working, however there is now way to respond directly to the ticket, only to start a new email with th read more
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Solved
DavidMc on February 03, 2021
We often forward Service tickets to other staff members within the company, with a range of email domains. Whenever we do, the forward email address creates a Contact. We have no need or desire to have these contacts created. They are not external c read more
3 upvotes
4 Replies
Participant
February 04, 2021
Hi Sharon I marked this as a solution given that it seemed the only current option, however it still doesn't do what I need it to. Filtered ...read more
Solved
DavidMc on February 03, 2021
We often forward Service tickets to other staff members within the company, with a range of email domains. Whenever we do, the forward email address creates a Contact. We have no need or desire to have these contacts created. They are not external c read more
3 upvotes
4 Replies
Participant
February 04, 2021
Hi Sharon I marked this as a solution given that it seemed the only current option, however it still doesn't do what I need it to. Filtered ...read more
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